Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Responsibilities:
Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Provide phone support while effectively documenting each interaction.
Requirements:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
High School Diploma or equivalent
Preferred Qualifications:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.