Customer Support Representative

Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.

• Competitive pay rate with eligibility for retention bonuses after 6 months and successful assignment ($1,000 each)
• Opportunity to gain experience with a leading organization in the manufacturing industry
• Safe and supportive workplace culture with ongoing training and development

• Providing advanced product and service information and responding to complex customer inquiries
• Recording and processing custom/special orders, coordinating delivery with relevant teams
• Addressing advanced issue escalations promptly and securing managerial approvals when needed
• Initiating calls to customers to build new relationships and act as a first point of contact for resolving queries and complaints
• Scheduling follow-up actions and entering information into the CRM system to support customer retention and business development
• Conducting customer interviews using complex sales scripts to clarify requirements and collect client needs
• Delivering exceptional service to encourage continued use of products/services
• Ensuring compliance with organizational policies, procedures, and regulatory standards
• Participating in training and development to build your capabilities and industry knowledge

• Have post-secondary non-tertiary education
• Possess experience ranging from 1-3 years
• Are customer-focused and skilled at building rapport and loyalty
• Can leverage digital communications and master service conversations
• Are comfortable navigating customer challenges and engaging in compelling sales discussions
• Understand buying influences and can manage buyer indifference
• Are available to work any 8-hour shift within the stated support hours, including occasional holidays and overtime

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!