Customer Support Representative Tier 2

Work at Acme.com

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This position will require the individual to represent the company and support clients.

Responsibilities:

Qualifications:

Prior applicable experience in a technical support or professional services environment
A 4 year degree and/or 5+ years of demonstrated industry experience
Demonstrated analysis, problem solving and troubleshooting expertise
Comfortable interacting with all levels of management and roles within the client organization
Ability to effectively prioritize and escalate customer issues as required
Excellent communication and presentation skills to effectively explain a solution to a customer's problems
Detailed, organized and results oriented
Ability to learn and assimilate technical information quickly
Enthusiasm, strong work ethic and a positive attitude

Location	New York
Website	Work at Acme.com