Customer Support Representative

Technical Skills
Must Have
Computer Literacy Customer Service Experience
Excellent verbal and written communication High School Diploma Listening Skills Multi-tasking Previous Experience in a Fast Pace Environment Strong Oral Skills Teamwork

Nice To Have
Bachelors Degree
Basic knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint) Building materials, Change Management, Exposure to large integrate software systems (TM, ERP, CRM, SAP), Supply Chain Knowledge

Job Description
Shift: Monday to Friday 8am to 5pm. Remote only on Fridays
Interview - Onsite Interview
Training - 3-day training. Test will be administered the last day.  Candidate must pass the test to advance on the role.
Job Title: Customer Associate

Purpose Of The Job
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning. This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
Span of Control: Individual role with assigned responsibilities

Job Responsibilities
Service our Customers
Understand and communicate customer expectations throughout the Supply Chain Team, and ensure all services meet customer needs by working with other functions such as Sales, Planning, Warehouse and Logistics
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately in alignment with company service guidelines
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities

Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value-added activities within day-to-day operations
Identify opportunities for, develop, maintain, and execute Standard Work
Understand and promote the use of customer tools and technology

3Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Owens Corning safety policies at all times

Job Requirements
Minimum Qualifications:
High school degree, Associates or Bachelors degree preferred

Experience:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
Previous experience working on computers

Knowledge, skills & abilities:
Fluency in Microsoft Applications (Word, Excel, Outlook, Teams, Power BI)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiative
Critical thinking to proactively problem solve