Customer Support Representative

Location: Encino, CA
Pay: $24.00/hour
Schedule: Hybrid (In-Office & Remote)

Are you highly organized, detail-oriented, and able to thrive in a fast-paced environment? We are seeking a Home Care Staffing Coordinator to join our growing team in Encino. This role is critical to ensuring clients receive exceptional care through effective caregiver scheduling, staffing coordination, and onboarding support.

This position requires flexibility to work either 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM, with occasional weekend availability required. The schedule is a hybrid blend of in-office and remote work.

Responsibilities

• Coordinate caregiver coverage for daily schedules and respond to urgent staffing needs, call-offs, and last-minute schedule changes.
• Match caregivers with client needs by reviewing availability, qualifications, and client care requirements.
• Communicate schedule updates clearly and promptly with caregivers and internal team members.
• Maintain staffing trackers, onboarding records, and client documentation with accuracy.
• Answer incoming calls, respond to caregiver inquiries, and route concerns appropriately.
• Track caregiver time-off requests and communicate coverage impacts.
• Document caregiver incidents, concerns, and follow-up actions.
• Assist applicants throughout the hiring process, including application review and follow-up.
• Verify caregiver credentials and onboarding requirements, including HCA registration, CPR/BLS certifications, TB documentation, identification, and employment eligibility records.
• Conduct reference checks and maintain onboarding records.
• Coordinate caregiver training, orientation sessions, and required online learning programs.
• Maintain compliance files and ensure onboarding requirements are completed before assignments begin.
• Support weekend staffing needs and complete necessary reporting.

Qualifications

• Previous experience in staffing coordination, scheduling, recruiting, healthcare administration, home care, or a related field preferred.
• Ability to manage multiple priorities and adapt quickly to changing staffing demands.
• Strong attention to detail and excellent organizational skills.
• Professional verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong customer service and problem-solving abilities.
• Comfortable working with Microsoft Office; Excel experience is a plus.
• Ability to work independently and collaboratively in a team environment.

What We're Looking For

• Dependable, proactive, and solutions-oriented professional.
• Someone who remains calm under pressure and can effectively manage urgent staffing situations.
• Strong follow-through and accountability.
• A team player who enjoys helping caregivers and clients have a positive experience.

Benefits

• Hybrid work environment
• Competitive hourly pay
• Opportunity for growth within a rapidly growing healthcare organization
• Collaborative and supportive team culture