Customer Support Specialist

Job Overview

Local employer seeking a customer-focused and detail-oriented Customer Support Specialist. In this role, you will provide exceptional support to end consumers, dealers, builders, designers, and territory sales managers by delivering timely communication, resolving issues efficiently, and ensuring a positive customer experience from start to finish.

*Temp to Hire Opportunity*

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Serve as a customer advocate by providing exceptional service and support.
• Investigate and resolve customer concerns by identifying the root cause and determining the best solution.
• Process parts orders and service authorizations as needed to facilitate issue resolution.
• Follow up with customers to ensure concerns have been addressed and resolved satisfactorily.
• Accurately document customer interactions, transactions, comments, and complaints.
• Collaborate with internal teams to ensure seamless customer support.
• Perform other duties as assigned.

Qualifications

• 2+ years of customer service experience
• Experience working in a SAP environment
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Excellent interpersonal skills with the ability to remain calm and professional in escalated situations

Gage is a trusted professional recruiting firm with over 40 years of experience, connecting top talent with career opportunities in multiple sectors. With a people-first approach, Gage empowers and connects employers and candidates across multiple industries, including finance, accounting, administrative, manufacturing, skilled trades, and more. Gage specializes in direct-hire skilled and professional placements, as well as contract jobs, internships and temporary roles with local, national and global employers. Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.