Job Description
Customer Support Specialist
Chandler, AZ 85226
100% On-Site
6 Month Contract
Summary
Under direct supervision, performs a variety of clerical duties of a routine and recurring nature including skilled typing, filing, data entry, and preparation of standard forms. Helps and supports sales/program team in achieving sales goals. Responds to customer inquiries for spare parts requirements and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, kits and provisioning products or services.
Job Responsibilities
Responsibilities
Enters document data (e.g., order entry, quotes, etc.) into computer and types of various forms and documents and reviews customer purchase orders to assess order requirements.
Collaborates with sales staff to monitor active purchase orders and ensures order meet requirements and OTD and reviews customer order books and follow-up on actions required.
Proofreads paperwork with computer for part number and for accuracy.
Adheres to record keeping processes and distributes incoming faxes and mail, operates all office machines, and takes incoming calls and handles them in a professional manner.
Numbers & Facts
| Location | Chandler, AZ |
| Job Type | Contractor, Full-time |
| Industry | Other/Not Classified |
| Salary | $16.66 Per Hour |
| Company Size | 51 - 200 |
| Year Founded | 1984 |
| Headquarters | Portsmouth, NH, US |
| Website | http://www.nesc.com |
Qualifications
Required
2+ years of related work experience
Ability to read, write, and speak English fluently.
Clerical practices, office procedures, automated equipment, computers, and math
Customer Service Experience
Microsoft Office (i.e., MS Excel, MS Word)
Ability to enter large volume of orders in the system.
Ability to work in a fast-paced environment.
Experience working with an International Trade team.
About Company
The company was founded in 1984 as National Engineering Services Corporation. In 2015, we changed our name to NESC Staffing to better reflect the service we provide to businesses and professionals.
We have grown to six branch offices that cover the entire United States, providing everything from engineering to science recruitment and more. Our goal then and now is to combine years of experience in the industry with state-of-the-art recruitment and payroll methods to provide our employees and client companies with qualified technical support and quality service. We are a privately held nationwide firm with corporate headquarters in Portsmouth, NH.
Skills
Skills
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