Customer Support Specialist

Job Title: Customer Support Specialist

Location: De Pere, WI

Department: Customer Service

Reports To: Operations Manager

Snapshot of Opportunity:

We're looking for a motivated, detail-oriented individual to join our Customer Service team! In this role, you'll work directly with customers and teammates to help keep shipments moving smoothly and make sure customer needs are met. You'll help coordinate deliveries, communicate updates, solve problems, and keep things organized in a fast-paced environment. No two days are exactly alike, making this a great opportunity for someone who enjoys staying busy, working with others, and finding solutions.

Key Responsibilities:

• Enter and set up customer orders for shipment.
• Update shipment information in our systems.
• Schedule delivery appointments and make changes as needed.
• Keep customer websites updated with accurate shipment information.
• Contact customers and partners to collect necessary paperwork.
• Track shipments to make sure pickups and deliveries happen on time.
• Share shipment updates and potential delays with the appropriate team members.
• Assist with special projects as assigned by your manager
• Work with the team to provide excellent customer service and keep shipments moving efficiently.

Skills Required for Success:

• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Comfortable using computers and learning new software and systems.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work independently while contributing to a team.
• Reliable, motivated, and committed to providing excellent customer service.

Education and experience requirements:

• Minimum of High School Diploma or Equivalent required
• 1+ year in Customer Service preferred but not required

A Dedicated Transportation Partner of the Green Bay Packers

At Paper Transport, we're not just building careers, we're building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that's driving forward with purpose, pride, and a winning spirit.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Information included in this job description do not necessarily represent a list of all responsibilities, skills, duties, requirements or working conditions with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.