Customer Support Specialist

George E. Booth is an EEO employer - M/F/Vets/Disabled

The George E. Booth Co., LLC is a locally owned and operated industrial automation sales company looking to hire their next full-time Customer Support Specialist.

The George E. Booth Co., LLC is a major distributor of process instrumentation products and valves, and related services to customers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website at www.gebooth.com to learn more about our company values, industries, and products.

We are looking for our next full-time Customer Support Specialist

Are you a customer-focused professional with a talent for project coordination and administrative excellence? Join our dynamic team as a Customer Support Specialist and become the vital link between our clients and our Technical Sales Engineers.

About the Role

As our Customer Support Specialist, you'll be the cornerstone of customer satisfaction. Your role will bridge the gap between our sales department, clients, and vendors, ensuring seamless project execution from inception to completion. Your attention to detail and customer service skills will be crucial in managing project orders, coordinating and maintaining momentum.

       Key Responsibilities:

Provide detailed and dedicated support

Process and manage customer project orders with precision and efficiency

Coordinate with vendors to secure project-specific quotes and materials

Maintain accurate project and customer data in Salesforce/P21 systems

Expedite orders and manage invoices to ensure timely project delivery

Assist in setting up new accounts and onboarding new customers

Collaborate with the team to meet milestones and customer expectations

The Ideal Candidate:

1-3 years of experience in customer support, project coordination, or administrative roles

Strong proficiency in Microsoft Office Suite and customer relationship management tools

Ability to quickly adapt to new software and customer service technologies

Exceptional attention to detail and a customer-centric approach

Excellent communication and problem-solving skills

Team player with a focus on customer satisfaction and success

Preferred Qualifications:

Continued education in customer service, business administration, or related fields

Experience with Salesforce, ERP systems, and project management software

Familiarity with detailed tracking processes and customer support

      Work Environment and Hours:

Full-time position (Monday-Friday, 8:00 a.m. to 5:00 p.m.)

Standard office setting with occasional customer site visit

Why Join Our Team?

Collaborative environment focused on customer satisfaction and sales success

Opportunity to develop your skills in support and customer service

Growth opportunities

                   Full benefits package starting on day one, competitive compensation, PTO and matching 401(k).