Customer Support Specialist II | For Pooling

Role Details

Location: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA
Work Arrangement: Remote
Type of Support: Email and messaging
Contract Duration: Temporary - 60 days
Training Schedule: Open to shifting schedules (subject to business requirements).
Work Schedule: Open to shifting schedules (subject to business requirements).
Salary: $17.16 per hour

About Us

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.

Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.

Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

Crescendo is looking for talented folks to join our Virtual Assistance Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy.

It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners.

As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Provide a personable, friendly, and positive customer service experience across all channels, including email, live chat, and occasionally outbound calls if required
• Work independently and collaboratively to complete tasks on time based on urgency and importance.
• Daily Task Management: Attend morning check-ins to review and prioritize tasks for the day.
• Schedule and manage appointments, meetings, and events.
• Coordinate and make travel arrangements, including flights, accommodations, and itineraries.
• Complete assigned tasks accurately and on time based on incoming orders and priorities.
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
• Show a strong comprehension of all policies and procedures
• Collaborate and be proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Show strong comprehension of software and systems used, and the ability to navigate across multiple platforms when assisting customers
• Tackle a variety of tasks, some of which require you to make judgment calls.

What We Expect From You:

• 1+ years of experience in a customer service role.
• Excellent English skills spoken and written
• Excellent problem-solving and communication skills
• Tech-Savvy - Web, Computer, Smart Devices
• Proficiency in multitasking and working with multiple different tools or platforms simultaneously
• Ability to handle sensitive information with confidentiality.
• Reliable, resourceful, and capable of working independently.

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

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