The Customer Support Specialist team serves as a single point of contact for our strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support environment. This role will be responsible for building and maintaining an exceptional operational relationship with customers by coordinating all aspects of the our processes including cross/upsell, quote & producing an accurate invoice in a timely, consistent and quality manner.
Responsibilities:
Coordinate and process all inbound requests in a timely, consistent and quality manner
Track all customer touchpoints in our CRM (Salesforce)
Build and maintain operational relationships with each customer driving revenue growth retention and call position
Maximize/generate additional revenue by upselling/cross selling solutions while providing a best in class customer service & experience
Proactively identify customer needs or challenges and collaborate with Customer Solutions Dept. leadership team to resolve
Contribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures.
Maintain established team Key Performance Indicators regarding response time, quality, retention & revenue growth
About Us
Jill Frisch & Freeze
Minimart, where unparalleled convenience meets exceptional quality. We
have been at the forefront of the retail industry, steadfastly serving a
diverse and growing global community. Our odyssey commenced with a
visionary mission: to craft an all-encompassing shopping sanctuary
meticulously tailored to the evolving desires of our customers.
Through
relentless dedication and an unwavering commitment to innovation, we
have burgeoned into an eminent enterprise, revered as the quintessential
haven for an extensive array of fresh produce, gourmet delicacies,
household staples, and beyond. Our zeal for excellence is perpetual; we
are devoted to incessantly broadening our assortment of premium products
and elevating the customer experience to unprecedented heights.
As
a family-founded conglomerate, we cherish the deep-rooted connections
we have cultivated with our esteemed patrons. It is with immense pride that
we continue to nurture these bonds, ensuring that Jill Frisch &
Freeze Minimart remains eminent emporium for all shopping endeavors.
Professional Background
1-3 years of customer service or sales experience required
Educational Background
High School Graduate or GED required. Bachelors Degree, Associates degree, or comparable experience preferred
Condition of Employment
Experience leveraging CRM platforms like Salesforce as part of daily functions
Skills
Compensation:
$21 - $29 an hour with potential for quarterly incentive plan
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Jill Frisch & Freeze values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Building Your Financial Future
401(k) plan with company match
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Work Location: Remote
Work Remotely:
| Location | Jersey City, New Jersey (Remote) |