Customer Support Specialist- Remote

Description

FT Customer Support Specialist- Remote

Ideal candidate will reside in Columbus, OH, Pittsburgh, PA, Akron, OH, Erie, PA, or Cincinnati, OH areas

Interim HealthCare has a team focused on patient care through after hour calls to support our entire five state franchise (Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia). We an opening available for:

FT, 40 hours a week, Monday- Friday 4:45pm-12:45am, Sat (8am-8pm) and Sun (10am-12:30pm) & every other weekend off.

Our Customer Support Specialist has been called to care in their own unique way. As part of the Interim HealthCare's Customer Support Center team, you will provide positive customer experiences by answering incoming calls, after hours, in a timely and efficient manner to support operations throughout the company.

What we offer our Customer Support Specialist:

Competitive pay up to $19 per hour and benefits

Remote position

Daily Pay Option Available

Excited to hear more? Apply Below. 

Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day.

As a Customer Support Specialist, you will:

Actively listen and probe callers in a professional and timely manner to determine purpose of the calls.

Respond to customer queries in a timely and accurate way, via phone, email or chat.

Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience.

Resolve issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment

Have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Effectively work with others and promote teamwork to generate positive and creative results.

To qualify for a Customer Support Specialist with us, you will need:

High school diploma

One (1) year experience in customer service

Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.

Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.

Proficient in software programs and be able to navigate between computer systems.

Ability to sit in front of computer for long periods of time.

Travel is required for training

At Interim HealthCare, our patients deserve the very best – that's why we focus on each individual's needs in the comfort and dignity of their home. Through nursing, personal care, therapy, case management, and countless specialized services, we bring quality care where it's needed most. We're called to care so that family members can be just that.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.