Customer Support Specialist

Customer Support Specialist

Contract Opportunity (3 Months with Potential for Extension or Conversion)

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems? Do you have experience in construction, technical customer support, or order management? If so, we'd love to hear from you.

We are seeking a Customer Support Specialist to serve as a critical connection between customers, field crews, engineering teams, and sales professionals. In this role, you'll help ensure customer issues are resolved quickly and accurately while supporting service part orders, technical inquiries, and order processing activities. This is an excellent opportunity for someone who enjoys a blend of customer interaction, technical problem-solving, and attention to detail.

What You'll Do

As a Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences and supporting daily operations by:

• Preparing service and production part orders based on customer requests, ensuring all information is complete and accurate.
• Receiving customer calls, documenting issues, and initiating corrective actions to drive timely resolutions.
• Entering sales orders and customer information into multiple systems with a high degree of accuracy.
• Supporting customers, installers, and field crews with professionalism, especially during high-pressure or escalated situations.
• Collaborating directly with Engineering to investigate issues, identify errors, and resolve field concerns related to parts and building components.
• Assisting building installers with questions regarding job-site parts, components, building drawings, and product information.
• Partnering with Regional Sales Managers and customers to clearly define service issues and coordinate resolutions.
• Responding to customer requests by working across departments to gather accurate and timely information.
• Managing inbound calls and directing inquiries to the appropriate teams when necessary.
• Performing detailed order entry and customer support documentation activities.
• Assisting with technical inquiries involving construction components, blueprints, and bills of materials (BOMs).
• Supporting additional customer service and operational initiatives as needed.

• 1-3 years of experience within the construction industry.
• Customer service, customer support, or technical support experience.
• Strong attention to detail and proven data entry accuracy.
• Experience processing orders and entering information into customer support or business systems.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proven ability to manage challenging customer interactions with professionalism and composure.

• Ability to read and interpret blueprints, bills of materials (BOMs), and construction-related documentation.
• Experience identifying parts using BOMs, drawings, or design documentation.
• Familiarity with building components, construction processes, or job-site operations.
• Experience collaborating with Engineering, Sales, and cross-functional teams to resolve customer issues.
• Comfort working within multiple databases and software systems simultaneously.

This role offers a unique opportunity to gain hands-on experience within a fast-paced organization that supports the construction industry. You'll work closely with engineering, sales, and field teams while building valuable experience in technical customer support, order management, and problem resolution.

If you're someone who enjoys helping customers, solving complex issues, and working in a collaborative environment where your contributions make a direct impact, we encourage you to apply.

This is a 3-month contract opportunity with potential for extension or conversion based on business needs and performance. The role involves frequent phone interaction, order processing, and system navigation while supporting customers, installers, and field personnel. Success in this position requires strong communication skills, attention to detail, and the ability to multitask while managing competing priorities in a dynamic environment.

Apply today and become an integral part of a team dedicated to delivering outstanding customer support and operational excellence.

Job Type & Location

This is a Contract position based out of Sun Prairie, WI.

The pay range for this position is $22.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sun Prairie,WI.

This position is anticipated to close on Sep 4, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.