Customer Support Technician

Pompano Beach, FL

Instant Apply

2 days ago

Job Description

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Customer Support Technician Position Description

We are seeking two (2) Customer Support Technicians to join our team. The selected candidates will work onsite in Pompano Beach, FL alongside the project team.

Summary:
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through.

Job Responsibilities:

Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
Assist in coordinating audio/visual setups and providing video conferencing support.
Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
Participate in after-hours (evening and weekend) on-call rotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.
Must be able to lift 50 pounds.

Required Skills:

High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
Ability to quickly learn new systems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from senior IT staff, following documented procedures and checklists

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

Numbers & Facts

Location

Pompano Beach, FL

Skills

Analysis Skillsunmatched
Asset Managementunmatched
Audiovisualunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Maintenanceunmatched
Computer Systemsunmatched
Configuration Managementunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Document Scannersunmatched
Follow Throughunmatched
Hardware Administrationunmatched
Hardware Installationunmatched
High School Diplomaunmatched
High Tech Industryunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Installation Guideunmatched
Lift/Move 50 Poundsunmatched
Microsoft Active Directoryunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Mobile Devicesunmatched
Multitaskingunmatched
On Callunmatched
Organizational Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Videoconferencingunmatched
Willing to Travelunmatched

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