Customer Support Technician :: Pompano Beach, FL

Customer Support Technician

Location: Pompano Beach, FL

Duration: 6+ months, Onsite

Responsibilities:

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist with audiovisual setups and video conferencing support.
• Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and resolve hardware, software, or network issues, and develop solutions as needed.
• Recommend strategies to improve efficiency with new practices, devices, and software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with other IT department areas on projects and initiatives.

Required Skills:

• High school diploma or equivalent; relevant degrees or certificates are a plus.
• 0-1 year of IT support experience with basic knowledge of hardware, software, and troubleshooting; IT enterprise experience preferred.
• Ability to learn quickly in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.

Education:

Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field. Or equivalent work experience.

Experience:

0 to 1 year of IT work experience in computer systems or support with demonstrated knowledge of basic hardware and software products and troubleshooting skills.