Customer Support Technician
Location: Pompano Beach, FL
Duration: 6+ months, Onsite
Responsibilities:
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist with audiovisual setups and video conferencing support.
- Monitor and maintain computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and resolve hardware, software, or network issues, and develop solutions as needed.
- Recommend strategies to improve efficiency with new practices, devices, and software.
- Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
- Collaborate with other IT department areas on projects and initiatives.
Required Skills:
- High school diploma or equivalent; relevant degrees or certificates are a plus.
- 0–1 year of IT support experience with basic knowledge of hardware, software, and troubleshooting; IT enterprise experience preferred.
- Ability to learn quickly in a fast-paced environment.
- Strong problem-solving, analytical thinking, and adaptability.
- Able to manage multiple priorities and work independently or in a team.
- Effective under pressure, with strong organizational and time-management skills.
Education:
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field. Or equivalent work experience.
Experience:
0 to 1 year of IT work experience in computer systems or support with demonstrated knowledge of basic hardware and software products and troubleshooting skills.