Call Centers, Customer Relations, Customer Support/Service, Data Entry, Identify Issues, Online Chat, Record Keeping, Scholarship, Secondary School, Social Media, Telephone Skills
About the job Customer Svc Rep
Customer Svc Rep requires:
- High school /GED
- Ability to stay calm when customers are stressed or upset.
- -Comfortable using computers.
- -Experience working with customer support a plus
- 40 hours weekly, 8-5
- Customer service
- Call center
- Data entry
- Must have clean background
Duties: - Answer calls concerning Florida scholarships and grants
- Respond to customer inquiries via phone, email, live chat, and social media.
- Listen to customer concerns and ensure they feel heard and understood.
- Handle difficult, frustrated, or angry customers calmly and professionally.
- Investigate complaints, troubleshoot problems, and determine appropriate solutions.
- Route complex, high-priority issues to supervisors or specialized departments.
- Accurately record details of customer interactions, transactions, and actions taken in internal systems.
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Global Channel Management