Customer Technical Support Specialist NEN

Employment Type: Full-Time 

Shift: Day 

** This position is contingent upon award of the contract. 

About the Company 

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team. 
 
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability 

Job Summary 

ATG is seeking a Customer Technical Support Specialist (NEN) to support the Naval Surface Warfare Center Dahlgren Division (NSWCDD) Code 104. The selected candidate will provide enterprise desktop and network end-user support, troubleshoot hardware and software issues, install and configure IT equipment, and assist customers with maintaining reliable access to enterprise information systems while supporting Help Desk and Network Enterprise Network (NEN) operations. 

Key Responsibilities 

• Provide Tier I/II technical support for desktop, laptop, printer, peripheral, and mobile device issues. 

• Install, configure, troubleshoot, and maintain Windows workstations and standard software. 

• Respond to incidents and service requests using the Government IT Service Management (ITSM) system. 

• Support user account management, password resets, and access requests. 

• Assist with hardware deployments, refreshes, imaging, and equipment inventory. 

• Escalate unresolved issues to senior technical staff and track tickets through completion. 

• Support NEN connectivity, peripheral devices, and customer workstations. 

• Maintain technical documentation and knowledge articles while delivering excellent customer service. 

Qualifications 

Required: 

• Bachelor's degree 

• Minimum two (2) years of IT customer support or desktop support experience. 

• Current DoD 8570/8140 IAT Level II certification. 

• Ability to obtain and maintain a Tier 3 investigation. 

• Experience supporting Microsoft Windows, Microsoft Office, and enterprise desktop environments. 

• Strong communication and customer service skills. 

• U.S. Citizenship. 

Desired: 

• Experience supporting Department of the Navy or NAVSEA. 

• CompTIA Network+ or Microsoft certification. 

• Experience with Active Directory and ITSM platforms. 

Physical and Environmental Conditions 

Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with colleagues and customers, Listening, Sight, Use of hands/fingers. 

Additional Benefits 

• Performance Bonuses and annual salary reviews 

• Health, dental, and vision insurance 

• Short Term Disability, Long Term Disability, and Life Insurance 

• 401(k) plan with company match 

• Opportunities for professional growth and development 

• A collaborative and inclusive work environment 

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status