Customs Brokerage Manager TCRS4767

HIGH-LEVEL OVERVIEW

The Customs Brokerage Manager is responsible for all customs brokerage operations and the day to day operations of the department, leading a team and driving revenue growth while ensuring compliance with CBP rules and regulations

This is an in-office position based in Houston, TX, Buffalo, NY, or Chicago, IL, with occasional travel for customer visits and meetings.

EXPECTATIONS

· Develop and implement brokerage strategies, driving operational effectiveness and revenue growth
· Ensure compliance with all CBP rules and regulations
· Review and file all required customs documentation within prescribed timeframes
· Lead HTS classification under the Harmonized Tariff Schedule (HTSUS)
· Communicate with CBP and PGAs to resolve compliance issues, holds, and queries
· Provide proactive status updates to customers, addressing inquiries with excellence service
· Support the operations team with guidance and pricing support
· Maintain accurate and complete records of all customs transactions
· Monitor regulatory changes, best practices, and emerging trends in international trade
· Manage and grow a high performing team through coaching and continuous development

ESSENTIALS

· Licensed US Customs Broker (LCB) required
· Bachelor's degree preferred
· 5+ years of customs brokerage or import operations experience leading a team of entry writers
· Comprehensive knowledge of U.S. Customs regulations and the import entry process; HTS, COO, valuation, FTA, etc.
· Strong attention to detail and commitment to accuracy
· Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
· Excellent communication with poised and professional attitude
· Hands on knowledge of customs brokerage compliance software