Customs Coordinator

U.S. Customs Coordinator (Import/Export Compliance)

Location: Nashville, TN (Hybrid: onsite 4 days/week, remote 1 day/week)
Schedule: Flexible—may include weekends during peak periods
Pay:  $73,000 - $76,000

Overview

A confidential, well-established organization is seeking a U.S. Customs Coordinator to support import/export operations and ensure adherence to U.S. trade and customs regulations. This role will coordinate customs-related activities, maintain compliance documentation, and collaborate with customs brokers, freight forwarders, and internal teams to ensure efficient customs clearance and on-time execution.

Key Responsibilities

• Work within the U.S. customs environment, including tariff classification, country of origin, and duty application
• Calculate duty impact to determine the appropriate type of U.S. entry
• Serve as the primary point of contact for U.S. customs operations matters
• Issue export documentation and proactively follow up on outbound shipments from the U.S., including FedEx shipments
• Prepare customs documentation for weekly equipment transfers to a Canadian division
• Demonstrate knowledge of TIB and ATA Carnets by preparing related documentation, proactively following up, and closing items properly
• Support internal teams with import/export questions and day-to-day trade inquiries
• Verify and approve ACH preliminary reports and brokerage invoices
• Partner with freight forwarders and customs brokers to ensure smooth export operations and timely clearance
• Participate in weekly operational meetings and cross-functional meetings (including sales and asset management) to keep customs needs aligned with project timelines
• Update and track in-transit equipment/packages in R2 (equipment/logistics management system); advise leadership and Asset Management on compliance-driven moves
• Collaborate with Global Trade Compliance to improve/maintain import/export policies and procedures
• Perform additional customs-related tasks as assigned by the Customs Manager or Asset Management Director

Qualifications

• Certified Customs Specialist (CCS) required
• Bachelor’s degree in Logistics, International Business, Supply Chain, or related field preferred (or equivalent demonstrated competency)
• 5+ years of experience in U.S. and international customs and import/export operations
• Strong understanding of customs terminology, clearance processes, customs documents, and tariff/product classification (HTS codes)
• ACE Portal experience (user level)
• Proficient in Microsoft Office 365 (Word, Excel, Outlook)
• Audio-visual industry knowledge is a plus
• Experience with R2 inventory software is a plus

Skills & Work Style

• High attention to detail and accuracy
• Proactive, organized, and able to manage multiple priorities
• Strong communication skills (written and verbal) across internal and external stakeholders
• Strong analytical/problem-solving ability
• Team-oriented with excellent customer service skills
• Comfortable working under pressure and adapting to change

What’s Offered

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development and advancement opportunities
• Employee assistance program
• Paid time off & referral program
• Supportive workplace focused on employee well-being