Benefits:- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the role
We’re hiring a U.S. Import Customs Specialist to handle day-to-day customs operations for our company’s U.S. imports. You’ll be the main point of contact for our external customs brokers and work with Logistics, Purchasing, and Finance to keep shipments moving, resolve customs issues, and follow corrections and refunds through completion. Our external brokers handle customs filings, and you’ll coordinate the work on the company side.
What you’ll do
- Coordinate clearance and cargo release. Review commercial invoices, packing lists, and bills of lading. Resolve missing or inconsistent information and follow up on customs holds, exams, and clearance delays.
- Review customs entries. Check draft and final broker-prepared entry summaries, including CBP Form 7501. Verify HTSUS classifications, declared values, country of origin, and applicable duties and tariffs. Work with brokers to resolve discrepancies.
- Reconcile duties and broker charges. Use the ACE Secure Data Portal, ACE reports, and Excel to review entry records and liquidation status. Work with Finance to reconcile duties, taxes, fees, CBP statements, and broker invoices, and confirm payments and refunds.
- Follow up on corrections and refunds. Coordinate post-summary corrections, protests, and other applicable refund requests with brokers and advisers. Gather supporting documents, track deadlines, and follow each case through resolution.
- Maintain importer records and customs bonds. Keep importer-of-record (IOR) information, CBP Form 5106, customs bonds, and broker powers of attorney current. Coordinate bond coverage reviews and renewals with Finance, brokers, and surety providers.
- Support broker verification and issue resolution. Gather company records for broker verification of IOR status and confirm broker CTPAT validation where applicable. Coordinate responses to CBP inquiries and notices, and escalate significant compliance or financial issues promptly.
- Improve day-to-day procedures. Track recurring broker errors and delays, flag changes in U.S. customs requirements or tariffs that affect our shipments, and recommend practical updates to internal procedures.
What you’ll bring
- At least three years of hands-on experience in U.S. customs brokerage, import clearance, or in-house import operations.
- Experience reviewing customs entries, resolving clearance issues, and investigating duty or billing discrepancies.
- Working knowledge of HTSUS classification, customs valuation, country of origin, and applicable duties and tariffs.
- Hands-on experience using ACE reports and Excel to review entry data, reconcile charges, and track open items. Familiarity with liquidation, post-summary corrections, protests, and related filing deadlines.
- The ability to manage daily priorities independently, follow up across teams, and recognize when to involve a broker or adviser.
- Business proficiency in Mandarin Chinese and English for work-related communication and documentation.
- Authorization to work in the United States and availability to work on-site in [City, State].
Preferred experience
- Ocean imports, Importer Security Filing (ISF), or cross-border e-commerce logistics.
- Importer account maintenance, customs bond administration, or broker qualification reviews.
- Duty drawback, customs audits, or responses to CBP inquiries.