Role: Cybersecurity Analyst (Entry Level) Location: Remote Schedule: EST Business Hours Pay: $14.50/hour
This position is ideal for individuals interested in combining their cybersecurity knowledge with hands-on customer engagement. You’ll respond to incoming security-related cases, educate customers, and help remediate issues like phishing, SPAM, identity theft, and fraud.
Key Responsibilities:
Respond to and resolve security incident tickets (25–60/day) with a focus on excellent customer experience
Contact customers directly to assist with issues such as SPAM, phishing, vishing, identity theft, and fraud
Educate and guide customers through resolving incidents and improving their cybersecurity posture
Uphold and enforce Acceptable Use Policy
Maintain accurate, professional communication and documentation throughout all interactions
Engage in initial onboarding and training sessions covering CSA tools, email etiquette, identity theft, and more
Adhere to daily productivity metrics and performance scorecards (accountability begins in month 2)
Stay updated and committed to continuous learning in the cybersecurity space
Qualifications:
Strong customer service skills — able to calmly and professionally interact with customers in stressful situations
Demonstrated interest in cybersecurity — ideally pursuing a career in the field or learning independently
Basic understanding of networking concepts and common cybersecurity threats (SPAM, phishing, vishing, malware, etc.)
High level of professionalism — must work from a distraction-free environment with no background noise
Engaged, committed, and team-oriented mindset
Excellent verbal and written communication skills
Preferred Qualifications:
Some experience (formal or informal) in cybersecurity or tech support
Familiarity with customer interaction tools and ticketing systems
Education or certifications related to cybersecurity (e.g., CompTIA Security+, networking courses, etc.)