D2C Sales Specialist

The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the continued success of our site. An interior-design background or prior category-specific retail experience in home textiles, especially rugs, curtains is highly valued.

Key Responsibilities

Strategic Clienteling & Retention

Proactive Outreach: Initiate personalised communication with the top-tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.

Relationship Management: Develop a portfolio of high-value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.

Problem Pre-emption: Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalate into service issues.

Pre-Sales & Digital Conversion

Virtual Consultative Selling: Guide and host Virtual Consultations, helping clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and color theory.

Cross-Functional Support: Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand-wide SLA integrity.

Core Competencies & Mindset

Sales-Forward Architect: A natural closer who sees every "pre-sale" inquiry as an opportunity to build a long-term commercial relationship.

Project Multitasker: Capable of managing complex design projects for multiple clients across various communication channels simultaneously.

Empathetic Designer: Ability to empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.

Strategic Thinker: Comfortable raising operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.

Acts in line with NK’s values, culture, self-leadership, and sense of responsibility.

Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer

We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.

Compensation & Benefits
- Pay: $50,000 to $55,000 per annum.

- Company sponsored medical plan (100% medical coverage)

- 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)

- Nodic Knots 401(k) retirment plan