Skills

Automationunmatched

Business Solutionsunmatched

CSS (Cascading Style Sheet)unmatched

Communication Skillsunmatched

Consultingunmatched

Cross-Functionalunmatched

Customer Relationsunmatched

Customer Support/Serviceunmatched

Documentationunmatched

HTML (HyperText Markup Language)unmatched

Identify Issuesunmatched

JavaScriptunmatched

Microsoft Certificationsunmatched

Microsoft Dynamicsunmatched

On Site Supportunmatched

Problem Solving Skillsunmatched

Record Keepingunmatched

SAPunmatched

SAP Administrationunmatched

Service Level Agreement (SLA)unmatched

Software Developmentunmatched

Systems Maintenanceunmatched

Team Playerunmatched

Technical Supportunmatched

Technical Trainingunmatched

Testingunmatched

Time Managementunmatched

User Interface/Experience (UI/UX)unmatched

Description

Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.
Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.
PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.
SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.
Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:
5-8 years of experience in supporting and administering Dynamics 365 Field Service.
Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.
PowerApps: Hands-on experience with PowerApps for app development and automation.
SAP Knowledge: Desirable understanding of SAP for integration and support.
Communication Skills: Effective communication with U.S. clients and internal stakeholders.
Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.
Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.
Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.
Documentation: Strong documentation skills to maintain records of support activities.
Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.
Team Player: Collaborative attitude to work effectively with cross-functional teams.
Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information:
SAP Field Service Management with SAP S/4HANA Service A PLUS
- Required Certifications:
  - MB-240 Microsoft Dynamics 365 FIELD SERVICE
  - PL-200
Base Monthly Salary
Competitive ++
Annual Performance Bonus

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