D365 Field Service Consultant + Sap Integration

Itc Worldwide

Los Angeles, California

Autofill and Review

30+ days ago

Job Description

Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.
Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.
PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.
SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.
Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:
5-8 years of experience in supporting and administering Dynamics 365 Field Service.
Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.
PowerApps: Hands-on experience with PowerApps for app development and automation.
SAP Knowledge: Desirable understanding of SAP for integration and support.
Communication Skills: Effective communication with U.S. clients and internal stakeholders.
Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.
Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.
Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.
Documentation: Strong documentation skills to maintain records of support activities.
Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.
Team Player: Collaborative attitude to work effectively with cross-functional teams.
Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information:
SAP Field Service Management with SAP S/4HANA Service A PLUS
- Required Certifications:
  - MB-240 Microsoft Dynamics 365 FIELD SERVICE
  - PL-200
Base Monthly SalaryCompetitive ++Annual Performance Bonus

Numbers & Facts

Location

Los Angeles, California

Skills

Automationunmatched
Business Solutionsunmatched
CSS (Cascading Style Sheet)unmatched
Communication Skillsunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
HTML (HyperText Markup Language)unmatched
Identify Issuesunmatched
JavaScriptunmatched
Microsoft Certificationsunmatched
Microsoft Dynamicsunmatched
On Site Supportunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
SAPunmatched
SAP Administrationunmatched
Service Level Agreement (SLA)unmatched
Software Developmentunmatched
Systems Maintenanceunmatched
Team Playerunmatched
Technical Supportunmatched
Technical Trainingunmatched
Testingunmatched
Time Managementunmatched
User Interface/Experience (UI/UX)unmatched

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