Data Analyst

Payrate: $56.00 - $56.15/hr.
 
Summary:
The main function of the role is to provide business intelligence support and support areas by means of both repeatable and ad hoc reporting delivery reports (charts, graphs, tables, etc.) that enable informed business decisions.
 
Responsibilities

• Own end-to-end dashboard delivery from requirements gathering, solution design, development, testing, deployment, and post-production support.
• Design, develop, and maintain interactive dashboards, reports, and visualizations connected to Google BigQuery.
• Create and optimize dimensional data models for efficient reporting.
• Develop complex calculated fields, parameters, LOD expressions, and table calculations.
• Build reusable templates, style guides, and dashboard frameworks to ensure consistency.
• Optimize workbook performance through efficient data extracts, query tuning, and aggregation strategies.
• Collaborate with stakeholders to translate business requirements into technical specifications.
• Create mockup visualizations and wireframes after stakeholder meetings to validate requirements and design direction before full-scale development.
• Manage Tableau Server/Online site configuration, user access, permissions, and security.
• Monitor system performance, troubleshoot issues, and ensure high availability.
• Implement and enforce Tableau best practices for development, naming conventions, and documentation.
• Manage data sources, schedules, subscriptions, and alert configurations.
• Conduct user training and provide support to business users.
• Establish governance policies for content publishing, certification, and lifecycle management.
• Explore and implement Generative AI tools for enhanced data analytics and visualization workflows.
• Leverage AI-assisted features for dashboard creation, natural language queries, and insight generation.
• Use Gen AI tools to accelerate mockup creation and rapid prototyping of visualization concepts.
• Stay current with emerging trends in AI-powered analytics and recommend adoption strategies.
• Document and share best practices for AI-enhanced visualization development.
• Analyze performance of process activities, identify problem areas, and present findings in clear, concise charts, graphs, tables, or summaries.
• Establish standardized methods of recording, tracking, and reporting on activity.
• Design, implement, automate, and maintain large-scale enterprise data ETL processes.
• Modify existing databases and database management systems and/or direct programmers and analysts to make changes.

 
Qualifications

• Bachelor's degree in Computer Science, Information Systems, Statistics, Mathematics, or related field.
• 5 years of hands-on experience in Tableau development.
• 2 years of Tableau Server/Online administration experience.
• 3 years of experience working with Google BigQuery or similar cloud data warehouses.
• 3 years of advanced SQL programming (complex joins, window functions, CTEs, query optimization).
• 2 years of experience designing and working with dimensional data models.
• Proven experience creating mockups/wireframes for stakeholder review and iterative design.

 
Skills

• Experience in customer care/analytics domain.
• Familiarity with GCP ecosystem.
• Knowledge of PII data handling and encryption standards.
• Exposure to Agile/Scrum development methodologies.
• Experience with version control (Git) for Tableau workbooks (TabDiff, tabcmd, REST API).
• Familiarity with AI/ML integration in analytics workflows.
• Tableau Desktop Specialist or Certified Associate certification (preferred).
• Experience working with Jira for requirement tracking, sprint management, and issue resolution.
• Familiarity with Superset dashboard development and migration (preferred).
• Ability to work as part of a team, as well as work independently or with minimal direction.
• Excellent written, presentation, and verbal communication skills.
• Demonstrated knowledge of one or more key information service standards such as SDLC, ITIL, QA/testing, Project Management, Six Sigma, etc.
• Strong PC skills including knowledge of Microsoft SharePoint.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $56.00 - $56.15 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
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