Data Analyst Sr - Enterprise IT / Service Central

Standard Job Description

The Infrastructure Technology Experience and Enablement (ITxN) team is hiring an experienced Data Analyst Sr. This role is part of a small, motivated team of architects, engineers, and developers who are focused on the design, development, and deployment of infrastructure and supporting automation capabilities across both the Enterprise and Business Area ecosystems.

What You Will Be Doing:

In this role, you will working with the automations and network operations team and supporting various important databases. Your responsibilities will include (but not be limited to) the following:

• Working with all business areas to clean and represent appropriate data
• Timely updating critical information
• Working with change management teams across the enterprise to properly document and update site and device specific data

This role will require close attention to detail, collaboration with leadership, and experience manipulating Service Central forms and applications.

Further Information About This Opportunity:

This role is fully remote. US Citizenship is required due to system access.

Responsible for collecting, processing, and analyzing data to develop immersive stories that answer business questions. Using proven and sound statistical methods, the analyst draws insights from data, and translates those insights into action that drive business results. Data Analysts are extremely resourceful and able to find novel new data sources to enrich their analysis. They apply mathematical and statistical methods to business and risk management problems.Mine, process, and summarize data; Manage the quality assurance of data scraping, query databases for stakeholder requests, and triage data issues for timely resolutions; Analyze large datasets, draw valid inferences and prepare insights in narrative or visual forms, including dashboards; Set up and maintain data processes and new analytics capabilities; Produce and track key performance indicators; Ability to formulate functional and technical requirements from business problems; Program management of key tasks and resources to achieve cost and schedule

Basic Qualifications

• Hands‑on experience with ServiceNow (or ServiceCentral) - daily usage and administration.
• Documented experience in ServiceNow, integrating with JavaScript and databases.
• Strong understanding of configuration management databases (CMDB's) and IT Service Management (ITSM) databases.
• Proven ability to build and script catalog items (UI policies, client scripts, flow, etc.)
• Testing experience and intake requirements.
• Continuous process improvement amongst the various BA's using the approved services.
• Data analysis- identifying, parsing, understanding, and documenting data important to both ServiceNow and the associated application.
• Communicating with wide audiences on a regular basis about CMDB and data governance.

Desired Skills

• Ability to receive requirements for, design, deploy and maintain new applications using Python and GIT as a repository.
• Experience with governance review panels
• Excellent written and verbal abilities for interfacing with network and systems engineers, cyber security, senior leadership, and program leadership across all Business Areas.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience integrating ServiceNow with external systems (APIs, middleware, etc.).
• Dashboard and report creation and maintenance through ServiceNow and other applications.
• Cisco Networking Experience (Foundational)
• Strong sense of self-management while being able to support the team and autonomously support multiple projects.

Pay Information

GeoZone Definition: GeoZones are geographic groupings created by Lockheed Martin to align compensation ranges with regional labor markets and cost-of-labor differences across the United States. Locations are assigned a Geo Zone based on the primary work location of the role.

• Full-time salary range (GEOZONE 1): $106600.00 - $198000.00

• Includes metropolitan areas such as Sunnyvale CA; Pal Alto, CA; New York City metropolitan area; Newark, New Jersey; etc.

• Full-time salary range (GEOZONE 2): $95900.00 - $178100.00

• Includes metropolitan areas such as Denver, CO; King of Prussia, PA; Stratford, CT; Moorestown, NJ; etc.

• Full-time salary range (GEOZONE 3): $85300.00 - $158300.00

• Includes metropolitan areas such as Dallas-Fort Worth, TX; Orlando, FL; Grand Prairie, TX; Marietta, GA; etc.

• Full-time salary range (GEOZONE 4): $76700.00 - $142500.00

• Includes metropolitan areas such as Camden, AR; Lexington, KY; Ocala, FL; Lufkin, TX; etc.

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally.

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only.

Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate''s work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.

• Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
• For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.