Data Center Network Ops Engineer
Kansas City, MO

Data Center Network Ops Engineer

Roles & Responsibilities

• Monitor data center and network production environments, including enterprise servers, network connectivity, applications, midrange systems, and batch production windows.
• Communication skills are must.
• Ensure appropriate escalation and documentation of incidents.
• Ability to cover all the functions performed in the data center.
• Backup to the Shift Manager and technical leadership in solving issues.
• Support the daily tasks and accountabilities in the datacenter as assigned by the Shift Manager.
• Prepared and participated in a shift turnover process and discussed current and ongoing issues with the incoming shift.
• Manage and assist support vendors while they are on site following documented procedures.
• Participate in I.T. recovery tests by performing documented recovery steps.
• Monitor the datacenter infrastructure components such as UPS, AC, generators, Fire Suppression Systems.
• Monitor and escalate issues with applications, computers, network, and security systems running in the datacenter environment.

Knowledge Skills & Abilities Required

• Knowledge of monitoring software, problem ticketing systems, and data center environments with emphasis on application support skill sets.
• Ability to create, edit technical procedures.
• Basic team management and leadership skills to cover for Shift Manager.
• Understanding of large-scale data center emergency processes and procedures.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, strong team players with excellent verbal and communication skills.
• Ability to interact with others in a close team environment is a positive manor.
• Proficiency with desktop computer systems, communication devices, and related software.