DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
Position Summary
The Data Center Technician I supports the daily operations of the data center through customer support, technical assistance, incident response, and facility oversight. This role is responsible for handling customer requests, remote hands services, assisting with circuit installations, monitoring critical systems, supporting physical security procedures, and maintaining compliance with operational standards.
As an entry-level member of the Operations Team, the Data Center Technician I is expected to work with guidance from onsite leadership and more experienced team members while building technical knowledge and operational experience. This role supports customers, vendors, and internal teams by providing timely service, escalating issues appropriately, and maintaining a safe, secure, and tour-ready facility.
Essential Duties and Responsibilities
- Provide professional, proactive customer support via phone, email, face-to-face interaction, and internal ticketing systems.
- Manage trouble tickets, service requests, alarms, and remote hands tasks from initiation through resolution with guidance as needed.
- Assist with timely completion of customer installs, testing, and closeout activities.
- Monitor, troubleshoot, and escalate issues involving DataBank infrastructure, including BMS, security systems, cameras, and access control.
- Assist with installing, testing, and documenting cat5/6, and fiber cabling in accordance with DataBank standards.
- Perform basic hardware troubleshooting and support for customer equipment.
- Conduct physical security walkthroughs, manage access procedures, and escort approved visitors, vendors, and customers.
- Support maintenance activities and assist with outage response, site projects, and routine operational tasks.
- Maintain accurate chain-of-custody logs, inventory records, labor tracking, and timesheets.
- Support internal and external teams to ensure site activities and customer requests are addressed appropriately.
- Maintain facility cleanliness and "tour readiness" at all times.
- Participate in shift coverage and support operational needs based on business requirements.
- Perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- Previous NOC, SOC, IOC, or data center experience preferred.
- Basic understanding of data center infrastructure, including generators, UPS, DC plant, HVAC, and fire suppression systems.
- Ability to read basic electrical diagrams preferred.
- Strong written and verbal communication skills.
- Ability to work independently, assess situations, troubleshoot issues, and escalate appropriately with guidance.
- Working knowledge of Windows desktop and server operating systems.
- Ability to assist with installing and neatly managing copper, coaxial, Cat5/6, fiber, and related network cabling.
- Ability to lift at least 50 pounds.
- Reliable transportation required.
Preferred Qualifications
- Experience with basic hardware troubleshooting, including replacement of hard drives, memory, and motherboards.
- Exposure to network and power monitoring concepts and tools.
- Experience supporting customer requests in a technical or operations environment.
Core Competencies
- Customer service and relationship management
- Technical troubleshooting and issue escalation
- Operational awareness and sound judgment
- Communication and documentation
- Team collaboration and willingness to learn
- Safety, security, and policy adherence
- Time management and dependability
- Initiative and continuous learning
Benefits
- Health, Vision and Dental Insurance Packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off, Volunteer Time Off and Paid Holidays
- Certification Reimbursement
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