Data Center Technician/Data Center Engineer

Seeking a Data Center Technician/Data Center Engineer to be part of a team responsible for the continuous operation and performance of Client's Data Centers. The person in this position will be part of a team responsible for all parts stock, parts readiness, and the day-to-day support of server, network, and storage components in the Data Center. This support includes chassis, module, and power supply replacement during incidents, project engagements, RMA returns, and maintenance activities. This position will ensure high-quality service delivery through responsiveness to network, server, and storage problems. This position will also involve some participation in crisis management and adhere to service levels and network improvement initiatives. A person in this role is expected to respond to high-impact issues on a 24x7 basis.

Specific Areas of Responsibility:

• Responsible for the basic racking and installation of physical IT infrastructure equipment in the data center including Network, Telecommunications, Servers, and Storage.
• Participate in project implementation conference calls where and when needed.
• Be able to quickly obtain a basic understanding of Client’s network and SAN design, such that server, network, and storage installations can be completed successfully and on time.
• Installation of racking new hardware in cabinets within the data center.
• Participates in deployment/release activities for Data Center implementations and maintenance ensuring all change policies are followed.
• Submit change control, manage problem tickets, schedule and coordinate repairs.
• Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities.
• Provide tier II support for data and network, server, and storage systems infrastructure.
• Assist in voice and data network problem determination efforts.
• Be able to work off of pre-prepared cabling request sheets and checklists for the vendors.
• Perform the installation of Ethernet and Fiber Gig-E cabling for various open systems server and networking projects, including routing, labeling, and adhering to cabling management standards.
• Coordinating and manage cabling contractors to perform larger cabling activities.
• Checkout connectivity of newly installed hardware for acceptance into production.
• Maintain & document appropriate levels of fiber optic and copper jumper cables to maintain timely system installations.
• Provide planning and vendor oversight for server, network, and storage change activity.
• Operate in accordance with business needs, priorities, and SLAs.
• Provide periodic performance reports for review with management providing input on improvements and quality initiatives.
• Participate in a 24/7 on-call rotation.

Diagnose, Repair and Support:

• Diagnose and swap out defective equipment cables as necessary when troubleshooting.
• Troubleshoot infrastructure problems and perform repairs such as sparing fibers within a trunk.
• Be able to provide local hands and feet on the ground support being guided by others remotely diagnosing LAN and SAN related problems and during equipment installations and break-fix related activities.
• Be able to perform minimal required configuration of the OS required to hand over for remote support, such as remote hands, login, etc.
• Incident response and vendor management for the installation, maintenance, troubleshooting, break/fix and retirement of physical infrastructure on site.
• Provide 3rd level physical hardware support for problems escalated by operations.
• Arranging security clearance/access for site visits, for visitors and third-party vendors.

Skills, Requirements, and Competencies:

• Ability to lift up to 30lbs.
• 3 years prior experience with a large enterprise network and SAN, preferably in the healthcare sector.
• Knowledge of layer-2/3 network designs, protocols, and exposure to SAN fiber channel.
• Knowledge of the configuration and support of vendor equipment such as Cisco, Juniper F5, Riverbed, and Ariba.
• Cisco CCNA or CompTIA Network+/A+ certifications a plus.
• Knowledge of packet capture tools such as Wireshark and tcpdump.
• Basic understanding of Python programming language.
• 3 years of relevant experience with the principles of data center operations (day-to-day care and feeding of the servers, network, and storage, such as power supply, fan, and other component replacements).
• Solid understanding of data center cabling principles.
• Linux and Windows basic touch experience preferable.
• Willingness to learn and use DCIM system to document the data center.
• Strong organization, problem-solving, and communication skills.
• Ability to effectively communicate and collaborate with team members, peers, and vendors.
• Understanding of basic Microsoft Suite applications.

Education:

Associates Degree in Computer Science or a related discipline PREFERRED and at least 3 years experience in all phases of infrastructure network management or its equivalent in education and work experience.

Preferred licenses (not mandatory):

• Cisco CCNA
• CompTIA A+
• CompTIA Network+

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing, and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.