Job Description
Data Entry Clerk (Workforce Management Support)Key Responsibilities- Process incoming requests through SharePoint or internal intake tools and track requests through completion.
- Maintain and update agent schedules, phone skills, and agent profile information within Workforce Management platforms.
- Perform data maintenance and spreadsheet management using Microsoft Excel.
- Communicate approvals, denials, and status updates through Microsoft Outlook.
- Process high volumes of transactions accurately while following detailed procedures and SOPs.
- Support contact center operations by ensuring schedule and workforce data accuracy.
- Work independently in a fast-paced, high-volume environment.
Required Qualifications- Ability to work onsite in San Antonio, TX, five days per week.
- Flexibility to work within the 8:00 AM – 5:00 PM operating window (8:00–4:30 or 8:30–5:00 with a 30-minute unpaid lunch).
- Strong attention to detail and commitment to data accuracy.
- Experience managing multiple tasks efficiently in a fast-paced environment.
- Basic Excel proficiency including data manipulation, spreadsheet maintenance, and file management.
- Experience using SharePoint or similar request-tracking systems.
- Experience using Outlook for internal communications.
- Ability to process high transaction volumes quickly and accurately while following established procedures
Preferred Qualifications- NICE IEX experience (highly preferred).
- Experience with Workforce Management or scheduling platforms.
- Experience supporting contact center operations.
- Educational backgrounds in Information Security, Database Technologies, or related disciplines are welcomed.
- Recent college graduates are encouraged to apply.
Skills
Call Center Operationsunmatched
Data Entryunmatched
Data Qualityunmatched
Database Technologyunmatched
Detail Orientedunmatched
File Maintenanceunmatched
File Managementunmatched
Information/Data Security (InfoSec)unmatched
Kronos Workforce Schedulerunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft SharePointunmatched
Multitaskingunmatched
Operational Supportunmatched
Procedure Developmentunmatched
Schedule Developmentunmatched
Spreadsheetsunmatched
Standard Operating Procedures (SOP)unmatched
Telephone Skillsunmatched
Transaction Processing/Managementunmatched
Workforce Managementunmatched
Level up your application
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder