Data Entry Specialist

Job Responsibilities:

Processes inbound complaint system fulfillment

Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests

Navigates multiple computer systems and applications

Documents each contact in a database

Performs other duties as assigned

Qualifications:

High School diploma or GED and at least 3 years of professional experience OR

Associates Degree and at least 1 year of professional experience OR

Bachelors Degree

Must have an active Public Trust Security clearance.

Attention to detail with a high level of data entry accuracy

Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems

Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel

Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines

Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs