About the Role
Looking for an experienced Database Technical Support Engineer to support enterprise customers running mission-critical deployments.
This role combines database administration, production troubleshooting, and customer-facing technical support. You will work closely with customers and our engineering/R&D teams to diagnose complex database issues, optimize system performance, and ensure the stability and reliability of production environments.
Key Responsibilities
Provide technical support for enterprise customers using VeloDB / Apache Doris in production environments.
Diagnose and resolve issues related to database deployment, configuration, operation, performance, and availability.
Troubleshoot distributed database clusters, including SQL execution, data ingestion, storage, networking, and system resource issues.
Perform root cause analysis (RCA) for complex production incidents and provide clear technical recommendations.
Support database installation, upgrades, migrations, backup & recovery, and high-availability configurations.
Analyze and optimize SQL queries, schemas, partitions, indexes, and system configurations to improve database performance.
Work directly with customers to understand technical issues, manage support cases, and drive issues through resolution.
Collaborate closely with VeloDB engineering and R&D teams to reproduce issues, identify bugs, and improve product reliability.
Develop technical documentation, troubleshooting guides, and internal knowledge-base articles.
Participate in escalation and on-call support when needed.
| Location | (Remote) |
| Job Type | Contractor |
| Company Size | 51 - 200 |
| Headquarters | San Mateo, CA, US |
| Website | https://www.spireinc.com |
Qualifications
5+ years of experience in database administration, database engineering, production engineering, or technical support.
Hands-on experience with distributed or analytical databases.
Strong knowledge of SQL and Linux.
Experience managing and troubleshooting production database clusters.
Strong understanding of distributed systems, high availability, fault tolerance, backup & recovery, and database performance optimization.
Strong troubleshooting and root-cause-analysis skills.
Ability to communicate effectively with both customers and engineering teams.
Comfortable working independently in a remote environment.
Preferred Qualifications
Experience with Apache Doris / VeloDB, ClickHouse, StarRocks, Teradata, Greenplum, Vertica, or similar analytical/database platforms.
Experience with AWS, GCP, or Azure.
Familiarity with Kubernetes and containerized database deployments.
Experience with data ecosystem technologies such as Kafka, Flink, or Spark.
Familiarity with monitoring tools such as Prometheus and Grafana.
Spire Systems Inc. — Trusted IT consulting and talent solutions provider since 1998, delivering expert technology professionals and staffing support to consulting and professional services clients.
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