Dealer Auditor

Overview

Responsibilities

• Perform audits of dealer warranty claim submissions through detailed review of repair order documentation
• Initiate chargebacks for warranty noncompliance in accordance with established policies
• Prepare, deliver, and maintain all audit related communications, including notification letters and audit result reports, in compliance with document retention requirements
• Analyze warranty KPIs and claim submission patterns to identify trends, risks, and potential noncompliance early
• Conduct root cause analysis of recurring audit findings and recommend corrective actions
• Maintain ongoing communication with dealership management, regional operations, and corporate teams to ensure compliance with warranty and dealer policy manuals
• Provide training and guidance to dealership and internal personnel to improve warranty compliance
• Support broader dealer network initiatives, including facility inspections and internal audit projects
• Utilize data analytics to predict, monitor, and improve dealer compliance in warranty related activities

Required Qualifications

• Bachelor s degree
• 5 7+ years of combined experience, including:
  • Automotive retail experience with strong knowledge of dealership processes, particularly fixed operations
  • Automotive technical experience, including diagnostic and repair procedures and technical information systems
• Strong proficiency with Microsoft Office (O365 and online collaboration tools)
• Solid understanding of the franchised dealership business model
• Strong quantitative, analytical, and detail oriented skillset
• Knowledge of risk management, control objectives, and automated/manual controls
• Excellent written and verbal communication skills
• Proven ability to manage sensitive conversations, resolve differing perspectives, and build trust with internal and external stakeholders
• Flexible and adaptable in a changing business environment

Preferred Qualifications

• Prior audit experience (financial, compliance, operational, or dealership/franchise)
• Experience with automotive OEM dealership management systems
• Experience working with highly automated or digital audit processes (e.g., remote audits, claims processing tools, optical recognition software)
• Experience authoring or implementing policies, procedures, or technical requirements
• Professional certifications such as Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), or PMP