Diehl Honda of Massillon has an immediate opening for a professional parts advisor.
Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Honda experience is helpful, as well as some experience with Tekion.
Responsibilities:
- Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
- Answer telephone and greet customers in a friendly and professional manner.
- Communicate effectively with customers and vendors via phone, in-person or email.
- Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
- Maintain clean and professional appearance of counter, work area, and stockroom.
- Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
- Order parts from suppliers based on Service Team and customer requests.
- Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
- Check quantity and condition of goods received against invoices and purchase orders.
- Check number and unit cost as well as total billing for charges against proper records.
- Specify parts accurately.
- Process core returns, parts warranties and parts returns as necessary.
Qualifications:
- Prior experience in retail/wholesale automotive parts industry helpful
- Highly self-motivated
- Focused on customer satisfaction and strong interpersonal skills
- Must have a valid driver's license
Benefits offered:
- Available Health insurance
- Available Vision and Dental insurance
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- 401(k) with employer match
- Employee discounts