Dealership Sales Support Associate

Pay: $18.00 per hour

Job description:

Bilingual Automotive Customer Service & Sales Support Associate

Location: Lakeland, FL

Pay: $18.00 per hour + Commission

Industry: Automotive / Car Dealership

Schedule: Must be available to work Saturdays

Language Requirement: Fluent in English and Spanish

Job Description

We are seeking a motivated and dependable Bilingual Customer Service & Sales Support Associate to join a automotive dealership in Lakeland, FL.

This position is ideal for someone who enjoys working with customers, has strong communication skills, and is comfortable handling a combination of customer service, administrative, and sales support responsibilities.

This is not a traditional car salesperson position. Associates will assist walk-in customers, support the purchasing process, process payments, and help with daily dealership operations.

This opportunity offers a competitive hourly wage of $18.00 per hour plus commission, along with the opportunity to grow within an expanding dealership.

Key Responsibilities

• Greet and assist walk-in customers, providing excellent customer service.
• Guide customers through the vehicle purchasing process and answer general questions.
• Support the sales team with remote sales opportunities and customer inquiries.
• Assist with customer paperwork, tags, vehicle registrations, and related documentation.
• Process customer payments through the company's payment system.
• Assist customers with vehicle pickups and retrieving personal belongings.
• Receive and document repossessed vehicles according to company procedures.
• Work alongside another Store Associate to open and close the dealership.
• Maintain accurate customer records using computer systems and dealership software.
• Communicate professionally with customers and internal departments.
• Assist with general administrative and operational duties as needed.

Qualifications & Requirements

• Must be fluent in English and Spanish (written and spoken).
• Previous customer service, retail, administrative, or sales experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills, including email, scanning, and data entry.
• Ability to learn dealership software and customer management systems.
• Comfortable handling customer payments and maintaining accurate records.
• Strong organizational skills and attention to detail.
• Ability to multitask in a customer-facing environment.
• Must be dependable, professional, and punctual.
• Must be available to work Saturdays.

Physical Requirements

• Ability to stand, sit, and walk throughout the workday.
• Comfortable working in both an office environment and outdoor dealership lot.
• Ability to move between vehicles, offices, and customer service areas.
• Perform general administrative tasks requiring computer use and document handling.

Compensation & Benefits

• Starting Pay: $18.00 per hour
• Additional Commission Opportunities
• Paid Time Off (PTO)
• Supportive team environment
• Opportunity for professional growth within an expanding dealership

Ideal Candidate

We are looking for a bilingual, customer-focused professional who enjoys helping people and can confidently balance customer interactions, administrative responsibilities, and sales support.

Candidates with backgrounds in retail sales, customer service, dealership administration, front desk operations, or automotive customer support are encouraged to apply.

Apply today to join a growing automotive team in Lakeland!

Work Location: In person