It's a great feeling to work for a company that does so much good for others around the world!
About Us:
Innovative Network of Knowledge is a dynamic and rapidly growing virtual company in an emerging space of innovation in education. Our passion is to change education forever for the K-12 students (online) we serve. We are changing the way children learn and apply knowledge in the real world. Through our Project Based approach, supported by personal Educational Concierges, we strengthen the whole child through their educational experience. Through synchronous and asynchronous opportunities, co-teaching, and workshop labs, our students are immersed and challenged in a way not experienced in today’s educational landscape. In addition, staff and students will take part in weekly programs that promote character and citizenship opportunities to grow not only as a school but also as a community at large. We guarantee that you and your child become part of our family and will be engaged, excited, and prepared for college, career, and life.
Core Focus:
Innovative Network of Knowledge seeks to change education forever through innovation and technology. We offer a well of knowledge, a spring of possibilities and a place where your family becomes part of ours.
Key Benefits:
Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.
Technology:
Innovative Network of Knowledge will provide this role with a company provided laptop, but the employee will secure and cover the cost for the operation of this technology in the virtual landscape of his/her home office. (internet, telephone, home office setup, etc.).
Position Overview:
Wellspring Global Academy is seeking a highly organized, systems-minded, student-centered Dean of Student Support to lead and manage the Educational Concierge team while owning the entire student start-to-success experience across the academy.
This role ensures:
Every student has an exceptional, consistent onboarding and orientation experience
Daily attendance is monitored, documented, entered into the state SIS, and followed up with fidelity
Attendance meetings, documentation, and truancy letters are executed with compliance
Weekly and monthly school newsletters are created and distributed
Daily Morning Meeting is planned and organized for all grade levels
Student and family engagement systems are proactive, not reactive
Educational Concierges execute their role with excellence, consistency, and accountability
Accurate documentation is maintained across CRM, SIS, and internal systems
This Dean role turns the Educational Concierge function into a schoolwide, repeatable, accountable system that ensures students thrive from their first day through the entire school year.
Core Leadership Focus
The Dean of Student Support is the architect of the student experience and the manager of the Concierge team, ensuring:
Systems exist
Systems are followed
Systems are documented
Families feel supported
Students are engaged daily
Compliance is never missed
Essential Position Functions
1. Leadership & Management of Educational Concierge Team
Supervise, coach, and evaluate Educational Concierges
Create standard operating procedures (SOPs) for onboarding, engagement, communication, and documentation
Ensure consistency in family communication and student support across all Concierges
Hold weekly Concierge team meetings for alignment and accountability
Monitor caseload management and follow-through
Review CRM documentation for quality and completeness
2. Student Onboarding & Orientation Oversight
Design and manage the official Wellspring student onboarding and orientation process
Ensure every student receives a personalized pre-start orientation, starting with welcome calls and welcome letter support
Monitor that all onboarding requirements are completed before the student start date
Provide onboarding scripts, checklists, and systems for Concierges to follow
Track onboarding completion metrics
3. Daily Attendance Oversight & State Compliance
Oversee daily attendance tracking for all students
Ensure attendance is accurately entered into the state SIS daily
Monitor attendance reports and identify concerns immediately
Lead attendance intervention process
Schedule and conduct attendance meetings with families
Ensure documentation of meetings is logged in CRM and SIS
Generate and send attendance/truancy letters in compliance with state requirements
Maintain attendance audit trails
Sign off and attest to attendance reports from partnering districts
4. Student & Family Communication Systems
Create and send weekly schoolwide newsletters
Create and send monthly family newsletter and updates
Ensure consistent, proactive communication to families
Develop templates and communication cadence for Concierges
Maintain a communication calendar for the school year
5. Morning Meeting Ownership (All Grades)
Plan, organize, and schedule daily Morning Meeting for the entire academy
Create themes, character focus, announcements, and engagement opportunities
Coordinate staff or student involvement in Morning Meetings
Ensure Morning Meeting builds culture, connection, and community
6. Student Engagement & Experience Systems
Design engagement opportunities for students and families throughout the year
Monitor student well-being and engagement through Concierge reporting
Create systems for early intervention when students disengage
Coordinate virtual events, meetings, and connection opportunities
7. Academic & Family Advocacy Oversight
Ensure students have tailored academic paths
Ensure ongoing check-ins are happening
Ensure families feel supported and heard
Serve as escalation point for complex family or student situations
Collaborate with admissions, academics, and student success teams
8. Documentation & Systems Accountability
Ensure accurate CRM documentation by Concierge team
Ensure SIS, CRM, and internal records match and are audit-ready
Develop tracking dashboards for:
Onboarding
Attendance
Engagement
Family communication
Report metrics to Chief of Schools regularly
Required Skills, Knowledge, and Abilities
Strong leadership and team management experience
Deep organizational and systems-thinking ability
Experience with student services, attendance compliance, or school operations
Exceptional communication and documentation skills
Ability to create processes and hold others accountable to them
Experience with SIS systems, CRM platforms, and virtual learning environments
Passion for student success and family support
Ability to think proactively and prevent issues before they arise
A passion for education and helping students succeed, with a genuine commitment to creating a positive and supportive experience for families.
Strong communication and interpersonal skills, with the ability to engage and build rapport with students, parents, and internal teams.
Highly organized with the ability to manage a caseload of students and families effectively, prioritizing tasks and following through on commitments.
Creative and solution-oriented mindset, with the ability to think outside the box to address challenges and create customized support strategies.
Experience in customer service, student services, or educational support roles preferred, particularly in an online or remote learning environment.
Ability to work independently while collaborating effectively with a remote team.
Familiarity with online learning platforms and educational technology is a plus.
Strong problem-solving skills and a demonstrated ability to provide personalized, empathetic support.
Preferred Skills
- Experience in virtual or online school environments
- Experience managing student services or engagement teams
- Experience with state attendance compliance and documentation
- Background in education administration, student services, or school leadership
Education & Certification Requirements
- Bachelors Degree
Notice: Employment with Innovative Network of Knowledge will be on an at-will basis. As such, this position description is not a contract or guarantee of employment for a definite amount of time.
If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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