Dean, Student Servicers

Dean, Student Servicers

Salary

Depends on Qualifications

Location

Western Piedmont Community College Main Campus, NC

Job Type

Full-Time Staff

Job Number

202600025

Department

Student Success & Support Services

Division

Student Services

Opening Date

10/12/2026

Supplemental Information

All advertised positions are contingent upon enrollment needs and funding. All employees are paid by direct deposit. Copies of all unofficial degree transcripts, including coursework completed and degree conferred, must be provided during the on-line application process. Official transcripts are required to be forwarded to the WPCC Human Resources Office upon hire.

Posting Contact Information

For additional information regarding this opportunity, please contact: Susan Berley Vice President for Student Success & Support Services Western Piedmont Community College (828) 448-6125 sberley@wpcc.edu

• Description
• Benefits
• Questions

Job Summary

Dean, Student Services

Division: Student Services

Reports To: Vice President for Student Success & Support Services

Position Type: Full-Time, 12-Month Staff

FLSA Status: Exempt

About the Position

Western Piedmont Community College (WPCC) is seeking an experienced, collaborative, and student-focused leader to serve as our Dean of Student Services. This position provides leadership and oversight for a comprehensive range of student services designed to promote student access, engagement, retention, and success.

Reporting to the Vice President for Student Success & Support Services, the Dean oversees key student support functions, including accessibility services, advising and enrollment management, career coaching, financial aid, outreach and recruitment, records and registration, and TRIO programs.

The Dean works collaboratively with faculty, staff, students, educational institutions, and community partners to enhance the student experience, strengthen student support services, and advance the Colleges strategic priorities. This position also provides leadership in the development and implementation of policies, procedures, and initiatives that ensure consistent, effective, and student-centered service delivery while maintaining compliance with applicable federal and state regulations.

What Youll Do

Responsibilities include, but are not limited to:

• Provide leadership and administrative oversight for the Colleges Student Services programs, operations, and personnel.
• Develop, recommend, implement, and evaluate policies and procedures that support effective Student Services operations and student success.
• Supervise, mentor, and evaluate assigned Student Services personnel while promoting professional growth, accountability, and collaboration.
• Oversee assigned functions, including accessibility services, advising and enrollment management, career coaching, financial aid, outreach and recruitment, records and registration, and TRIO programs.
• Lead and support initiatives that strengthen student recruitment, enrollment, retention, advising, registration, financial aid, and graduation.
• Collaborate with academic leadership and other College departments to ensure student services are responsive to student needs and institutional priorities.
• Participate in institutional planning, policy development, budget preparation, and decisions affecting academic programs, fiscal operations, and student support services.
• Establish and maintain positive working relationships with educational institutions, community organizations, service agencies, and local, state, and national partners.
• Support students experiencing academic, social, or personal challenges by providing guidance and connecting them with appropriate College and community resources.
• Administer and enforce the Student Code of Conduct in accordance with College policies and procedures.
• Serve as the Colleges Title IX Coordinator in accordance with assigned institutional responsibilities.
• Support compliance with applicable federal and state laws, regulations, and College policies governing student services.
• Represent the College at professional conferences, community events, meetings, and other activities.
• Serve on College committees and task forces as appointed.
• Perform other duties as assigned by the Vice President for Student Success & Support Services.

Our Commitment to Student Success

At WPCC, every employee contributes to student success. Employees are expected to:

• Create welcoming and engaging experiences that foster student belonging.
• Build meaningful relationships that support student persistence and achievement.
• Collaborate across departments to remove barriers and improve the student experience.
• Demonstrate professionalism, integrity, and exceptional customer service.
• Represent Western Piedmont Community College with pride while supporting the Colleges mission, vision, and strategic priorities.

Why Join WPCC?

Western Piedmont Community College is committed to transforming lives through education. We believe our employees are our greatest asset and strive to cultivate a workplace where collaboration, innovation, inclusion, and continuous learning thrive.

The Dean of Student Services plays a vital role in creating a supportive and student-centered environment where individuals can access the resources, guidance, and opportunities needed to achieve their educational and career goals.

At Western Piedmont Community College, the Dean will have the opportunity to lead a dedicated team of student services professionals, collaborate with faculty and staff across the institution, and build meaningful partnerships that strengthen student engagement, remove barriers to success, and positively impact the communities we serve.

If you are an experienced higher education professional who is passionate about student success, collaborative leadership, and creating meaningful opportunities for students, we encourage you to apply.

Minimum Qualifications

Required

• Masters degree in higher education administration or a related field from an accredited postsecondary institution.

• Experience working with students in at least one operational area of Student Services.

• Leadership experience in the supervision and administration of Student Services functions.

• Knowledge of federal and state laws and programs relating to students.

• Excellent interpersonal, written, and verbal communication skills.

• Ability to collaborate effectively with faculty, staff, students, and external partners to promote student success.

• Ability to exercise sound judgment and discretion when handling confidential information.

• Commitment to the philosophy and mission of a comprehensive public community college.

Preferred Qualifications

Preferred

• Leadership experience in Student Services within a community college setting.
• Experience in classroom teaching.
• Completion of Title IX Coordinator training.

Special Instructions

Submission of an application does not guarantee an interview or employment.

Applicants must upload:

• Resume
• Unofficial college transcripts

Employment is contingent upon successful completion of a criminal background check.

Applicants must be authorized to work in the United States.

Benefits Overview for Full-Time Employees

As a full-time employee, you are eligible for a comprehensive benefits package designed to support your health, financial security, and work-life balance. Below is a summary of the benefits offered:

Health Insurance

• Medical coverage begins on the first day of the month following your hire date.
• Plans are offered through the NC State Health Plan.
• Additional details and plan options are available on the NC State Health Plan website.

Retirement

• Participation in the Teachers' and State Employees' Retirement System (TSERS), a defined benefit plan.
• Employee Contribution: 6% of your salary.
• Employer Contribution: 24.04% on your behalf.
• Optional 401(k) and 457 supplemental retirement plans are available.
• For more information, review the TSERS Handbook.

Disability & Life Insurance

• Basic coverage provided through TSERS.
• Options for additional coverage available through Colonial Life and MetLife.

Supplemental Benefits

• Employees may elect optional plans such as:

• Dental

• Vision

• Cancer and Critical Illness

• Teladoc and other wellness programs

• Full details are available in the Benefits Guide.

Leave

• Sick leave accrues at 8 hours per month.
• Paid holidays and personal leave are provided as outlined in the Benefits Guide.

Additional Information

• Employment is at-will, consistent with North Carolina law.
• A full review of benefits and enrollment instructions will be provided during your orientation.

01

Do you meet the minimum requirements for this position as listed in the posting?

• Yes
• No

Required Question

Employer Western Piedmont Community College

Address 1001 Burkemont Ave

Morganton, North Carolina, 28655

Phone 8284483126

8284483127

Website www.wpcc.edu