Negotiations Manager
Job Description
Job Summary
A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.
Essential Duties & Responsibilities
- Manage the daily activities/productivity of their team.
- Develop and coach agents to meet and exceed daily expectations.
- Conduct performance evaluations and inventory reviews with agents as needed.
- Perform initial and on-going trainings as needed.
- Assist with interviewing, hiring, and training within the department.
- Monitor performance improvement plans and corrective actions by agent/team
- Perform daily coaching, agent queue reviews, and agent call reviews as needed.
- Regular reviewal and monitoring of agent/team adherence to all departmental KPI's
- Identify opportunities to initiate and improve department processes.
- Performs other related duties as required.
Knowledge, Skills & Abilities (Minimum Requirements)
- Strong leadership skills
- Self -motivated
- Detail-oriented
- Extensive Creditor/Debt Settlement Knowledge
- Excellent problem-solving skills
- Knowledgeable in Microsoft Excel
- Ability to learn and efficiently utilize various PC databases and software packages.
- Strong problem solving and analytical skills
- Demonstrates strong time management and organizational skills.
- Ability to communicate effectively both verbally and in writing.
Education & Experience (Minimum Requirements)
- Minimum 2 year education is preferred but not required.
- Experience in managing client facing, frontline employees.