Decatur Member Services Representative

Reports to:

Management

Requirements:

Fluent in English

Proficient reading and writing skills

Computer skills

Proficency in math and money handling (ranging from mental math to basic calculator skills)

Consistency within schedule availability (with major changes being communicated with 2 wk notice)

Special Skills:

Strong customer service skills

Responsibilities:

Membership Sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Sell retail products

Schedule member services: tanning, CrunchOne Kick-offs, etc

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Conduct club tours with prospective members and communicate membership benefits

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and closing duties

Basic Shift/Scheduling Info:

Seeking quality candidates for a variety of morning, day, and night positions

Special emphasis is currently on early morning/late night and weekend shifts

Shifts typically range from 3-8 hours, with a weekly maximum of 35 hours

Over-all scheduling will be determined by availability, experience, and demonstration of skills.

MEETINS: Occasional corporate, online training, or team meetings may be required to keep the team equipped for day-to-day tasks