Customer Support Specialist (OEM Manufacturing) Jobot
Blaine, MN8 days ago
- $60,000 Per Year
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Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Best Practicesunmatched
- Call Centersunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Data Analysisunmatched
- Decision Supportunmatched
- Market Analysisunmatched
- Market Entry Strategyunmatched
- Performance Tuning/Optimizationunmatched
- Persuasion Skillsunmatched
- Python Programming/Scripting Languageunmatched
- Retailunmatched
- SQL (Structured Query Language)unmatched
- Statisticsunmatched
- Strategic Analysisunmatched
- Strategic Planningunmatched
- Work From Homeunmatched
Description
The Go-to-Market Strategic Analytics team delivers advanced analytics, measurement, and decision support across Best Buy's non-retail, customer-facing experiences (Digital, Category, Marketplace, Services, and Support). This role sits within a team that supports both Support and Services, with a primary focus on Support and flexibility to shift into Services based on enterprise priorities. You will partner cross-functionally to address complex, high-impact customer and operational challenges, leveraging large-scale contact center, transcript, and operational data to drive enterprise-level improvements in customer experience, efficiency, and cost, while supporting broader strategic initiatives as business needs evolve. As a Decision Scientist, you will lead end-to-end analytical initiatives-framing ambiguous problems, synthesizing data across sources, uncovering root causes, and delivering insights that scale across the enterprise. You will apply advanced analytical and AI techniques to influence strategy, improve customer outcomes, and optimize performance, operating as a trusted partner who drives measurable, cross-functional impact.
This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
This position is not eligible for immigration sponsorship.
What you'll do
This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
This position is not eligible for immigration sponsorship.
What you'll do
- Influence cross-functional teams by providing compelling data-driven insights that guide strategic decisions.
- Act as a trusted advisor to the business team, using data analytics to challenge assumptions, identify opportunities, and drive strategic initiatives.
- Present complex analytics results to both technical and non-technical stakeholders, crafting clear, persuasive narratives that drive action.
- Keep abreast of new theories, strategies and best practices in the industry and think beyond current knowledge and existing assumptions to develop new solutions, applications and strategies
- 3+ years of experience in retail, analytics, business, or related area
- 3+ years of experience applying analytical techniques to answer business questions or scientific questions
- 2+ years of experience using SQL and/or Python to analyze and transform data.
- Bachelor's degree in Statistics, Mathemati
Numbers & Facts
| Location | Minneapolis, Minnesota |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
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