Deduction Specialist
Job Type: Full-time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Work Location: 100% On-site
DeLallo is seeking a detail-oriented and analytical Deduction Specialist to join our team. This position supports our Sales and Accounts Receivable teams by reviewing, researching, reconciling, and resolving customer deductions taken from payments.
The ideal candidate will have strong attention to detail, excellent follow-through, solid communication skills, and the ability to work with numbers, customer accounts, and internal teams in a fast-paced business environment.
Position Summary
The Deduction Specialist is responsible for reviewing customer deductions to determine whether they are valid, accurate, and taken in accordance with agreed-upon terms. This role requires researching deductions, obtaining supporting documentation, working with internal departments, and helping ensure deductions are either properly credited or contested and collected when invalid.
This is a great opportunity for someone with business, accounting, accounts receivable, customer service, or analytical experience who enjoys problem-solving, research, and working with cross-functional teams.
Responsibilities
Review customer deductions within assigned accounts and determine whether deductions are valid or should be contested
Research deduction details and obtain supporting documentation through vendor portals or other sources
Validate that deductions are taken according to agreed-upon terms and confirm that amounts are accurate
Work to recover invalid deductions and ensure repayment when appropriate
Ensure valid deductions are credited and posted accurately
Partner with Accounts Receivable to identify deductions and assist with proper deduction posting
Provide deduction management support to the Sales Team
Work closely with National and Local Sales Representatives, Internal Sales Support, and the Vice President of Sales
Communicate with internal departments including Transportation, Accounts Payable, General Accounting, Sales, and Customer Service
Conduct account research and analysis to resolve outstanding deduction issues
Interact with customers as needed to resolve deduction questions and outstanding balances
Utilize company software programs and customer portals
Maintain confidentiality of customer, financial, and company information
Meet deadlines and manage multiple deduction items in a timely and accurate manner
Qualifications
High school diploma or equivalent required
Bachelor's degree in Business, Accounting, Finance, or a related field is a plus
1-3 years of previous business, accounting, accounts receivable, deduction, billing, or customer account experience is a plus
Strong Microsoft Office skills, especially Excel and Word
Ability to work with accounting systems, spreadsheets, vendor portals, and company software programs
Strong analytical, problem-solving, and decision-making skills
High attention to detail and accuracy
Ability to research, investigate, and follow through on outstanding issues
Strong customer service and negotiation skills
Professional written and verbal communication skills
Ability to manage multiple priorities and meet deadlines
Ability to work well under pressure in a fast-paced, changing environment
Strong sense of urgency and accountability
Ability to protect confidential company and customer information