Deduction Associate

Deduction Specialist

Job Type: Full-time

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Location: 100% On-site

DeLallo is seeking a detail-oriented and analytical Deduction Specialist to join our team. This position supports our Sales and Accounts Receivable teams by reviewing, researching, reconciling, and resolving customer deductions taken from payments.

The ideal candidate will have strong attention to detail, excellent follow-through, solid communication skills, and the ability to work with numbers, customer accounts, and internal teams in a fast-paced business environment.

Position Summary

The Deduction Specialist is responsible for reviewing customer deductions to determine whether they are valid, accurate, and taken in accordance with agreed-upon terms. This role requires researching deductions, obtaining supporting documentation, working with internal departments, and helping ensure deductions are either properly credited or contested and collected when invalid.

This is a great opportunity for someone with business, accounting, accounts receivable, customer service, or analytical experience who enjoys problem-solving, research, and working with cross-functional teams.

Responsibilities

Review customer deductions within assigned accounts and determine whether deductions are valid or should be contested

Research deduction details and obtain supporting documentation through vendor portals or other sources

Validate that deductions are taken according to agreed-upon terms and confirm that amounts are accurate

Work to recover invalid deductions and ensure repayment when appropriate

Ensure valid deductions are credited and posted accurately

Partner with Accounts Receivable to identify deductions and assist with proper deduction posting

Provide deduction management support to the Sales Team

Work closely with National and Local Sales Representatives, Internal Sales Support, and the Vice President of Sales

Communicate with internal departments including Transportation, Accounts Payable, General Accounting, Sales, and Customer Service

Conduct account research and analysis to resolve outstanding deduction issues

Interact with customers as needed to resolve deduction questions and outstanding balances

Utilize company software programs and customer portals

Maintain confidentiality of customer, financial, and company information

Meet deadlines and manage multiple deduction items in a timely and accurate manner

Qualifications

High school diploma or equivalent required

Bachelor's degree in Business, Accounting, Finance, or a related field is a plus

1-3 years of previous business, accounting, accounts receivable, deduction, billing, or customer account experience is a plus

Strong Microsoft Office skills, especially Excel and Word

Ability to work with accounting systems, spreadsheets, vendor portals, and company software programs

Strong analytical, problem-solving, and decision-making skills

High attention to detail and accuracy

Ability to research, investigate, and follow through on outstanding issues

Strong customer service and negotiation skills

Professional written and verbal communication skills

Ability to manage multiple priorities and meet deadlines

Ability to work well under pressure in a fast-paced, changing environment

Strong sense of urgency and accountability

Ability to protect confidential company and customer information