POSITION SUMMARY
This position is responsible for the supervision of staff to ensure guests receive high quality food and exceptional guest service. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIES
Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.
Our Star Service expectations include being:
- WELCOMING – Make every person feel invited and accepted
- PROACTIVE – Anticipate Guest needs
- UNIQUE – Create a one-of-a-kind experience at every opportunity
- RESOURCEFUL – Resolve the need
- COMPLETE – Take care and close
Carries out supervisory responsibilities with assigned staff to retain and motivate a professional workforce for Shooting Star Casino, Hotel and Event Center.
- Schedules team members.
- Supervises all team members in area for given shift.
- Assures food quality and presentation.
- Makes recommendations to management on needs of area.
- Rewards and disciplines team members.
- Administers performance appraisal process.
- Trains team members on proper procedures.
- Distributes PDR’s to cashiers to for explanation and to have signed.
- Manage fellow coworkers break times.
- Maintain clean and safe seating for guests.
- Places order restocks all areas for next shift.
- Maintain a high quality of guest service.
Controlling restaurant costs to meet financial responsibilities.
- Maintains inventory levels by monitoring current inventory and requisitioning needed supplies.
- Controls labor costs by ensuring team members staffing levels are optimal.
- Ensure menus and recipes are followed.
- Tracks and reports on spoilage/waste.
- Maintains a safe and clean work environment (dishes done and areas stocked).
- Checks and rotates stock with labels.
Listens and responds to guest concerns to maintain a high level of guest satisfaction.
- Resolves guest grievances when required.
- Listens to guest concerns, answering questions and routing to appropriate personnel.
POS System
Operates Point of Sale (cash register) system with knowledge and accuracy to ensure proper accounting and casino policies and procedures are followed.
- Operate Point of Sale (cash register) system to record transactions, collect payment (credit cards, cash, room charges, tokens, marketing coupons, etc.) and make change correctly for drinks directly served to guests.
- Ensure proper cash handling techniques and balancing of monies during and at end of shift.
- Ensures order receipt is received from server prior to preparing server beverages.
- Ensure all sales are entered at time of preparation/order.
Performs all other duties as required or assigned.
EDUCATION & EXPERIENCE
Associate’s degree or equivalent from two-year college or technical school; or a minimum of two years related experience and/or training.
Certificates, Licenses & Designations
Must meet the requirements as prescribed by the Tribal-State compact for Gaming.
Must be ServSafe certified.
KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of food safety code.
- Knowledge of Point-of-Sale system.
- Knowledge of proper food handling procedures (time and temperature, etc).
- Knowledge of promotions within department and casino wide.
- Knowledge of wine service in restaurant.
- Skilled in operation of equipment in restaurant setting (drink machines, Fryer, grill, pizza oven, steam table, etc.).
- Skill in money handling.
- Ability to add, subtract, percentages, ratios, division, multiplication, fractions etc.
- Ability to professionally deal with internal and external guests, schedules, problem solving, etc.
- Ability to communicate directions in both written and oral form.
- Ability to lift/move up to 50 pounds (such as drink boxes, plates, cups, glasses and eating utensils).
- Ability to frequently stand or walk for long periods of time.
- Ability to assist guests with special needs during their dining experience.
WORKING CONDITIONS
- Occasional exposure to blood borne pathogens.
- Frequent exposure to moderate noise level.
- Continuous exposure to moderate levels of tobacco smoke.
- High volume of guests for a long period of time.
Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.