Delivery Lead

Pre-identified

The Delivery Lead is responsible for interacting directly with our larger clients and the project engagement teams to oversee and play a leadership role to ensure a smooth and successful execution of each implementation. As well as supporting efficient strategies and tactics to ensure engagement initiative goals are met and projects are delivered in a timely manner with exceptional quality.

This role involves collaborating with the project teams throughout the entire project life cycle of an engagement. The Delivery Lead will be partnering with Project Managers, Business Solution Specialists, Technical Solution Specialists and Executives, as well as our larger Clients during the Client's business transformation to our suite of financial software products to ensure a positive outcome for the Client. In addition, you will be responsible for tracking progress and reporting to Client executive parties.
Key Job Functions/Responsibilities

In this role you will be the Delivery lead to our clients. Utilizing your well-developed business skills to manage and guide a program from start to finish with our clients and ensuring all deliverables are met and on time, with quality.

• Establish and maintain the strategic aspect of enterprise-wide relationships with clients to ensure client satisfaction while also working to identify opportunities for maximum revenue retention.
• Be the primary executive point of contact for our clients on their engagement goals and management of their contracts (SOWs).
• Contribute and engage in all SOW processes and execution with the client to ensure a clear understanding of the implementation objective.
• Create regular cadence with teams throughout the SDLC process to ensure milestones and deliverables remain on track.
• Achieves delivery goals for all Project Implementations and ensure quality is met.
• Provides leadership and direction through other managers
• Collaborate with internal Client Services, PMO, and Account Management teams to establish project plans and execution strategies of the engagement implementation.
• Create and maintain comprehensive status decks and financial tracking to ensure progress is clear and can be reported internally.
• Maintain ongoing communication with all stakeholders regarding project status, escalating issues as necessary and implementing remedial measures to keep projects on track.
• Assist the development team in validating results, identifying exceptions and errors, and reviewing outcomes before client delivery.
• Prepare contract documentation, Change requests as well as scope, cost and assumption summaries.
• Track costing and consolidate pricing estimations for non-development work required for each engagement.
• Liaise as required with client vendors in support of technical integration.
• Investigate and follow up on any discrepancies, ensuring timely resolution of open issues related to implementation guidelines and agreed upon deliverables.
• Establish and document procedures and policies managing deliveries and executing successful implementation plans.
• Drive enhancements to the implementation process and management by reviewing completed projects and integrating best practices and lessons learned.
• Other duties assigned by management.