Delivery Manager

Role: Delivery Manager

Required Skills: Governance Risk & Compliance

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 8 - 19 Years

Function: TECHNOLOGY

Apply By: 2026-12-26

Job Description

Must Have Technical/Functional Skills

Roles & Responsibilities

• Strong Customer facing skills
• Enable farming of account and develop growth opportunities

1. Client Relationship & Account Ownership

• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite

2. End-to-End Service Ownership (Across Towers/Portfolios)

• Drive integrated delivery across various portfolios
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables
• Oversee:

Incident / Problem / Change governance

Production stability and business continuity

3. Demand Management & Business Alignment

• Understand client business priorities (Utilities domain - grid, billing, trading, compliance)
• Convert business needs into:

Enhancements

Projects

Transformation initiatives

• Work with delivery teams to shape solutions and execution strategy

4. Governance & Executive Reporting

• Lead all governance forums:

Weekly operational reviews

Monthly PMR / QBR

Leadership connects

Present:

SLA/KPI performance

Risks & mitigation plans

Improvement roadmap

• Track and ensure closure of actions from governance meetings

5. Financial & Commercial Accountability

• Own account-level metrics:
• Revenue realization

Resource utilization

Gross margin

• Identify growth opportunities (new SoW, additional applications scope)
• Support contract renewals, pricing, and commercial discussions

6. Risk & Escalation Management

• Identify delivery risks proactively:
• Resource gaps (e.g., onsite bandwidth issues)

SLA/KPI risks

• Manage:
• Client escalations

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Critical incidents with high business impact

• Drive RCA-based corrective and preventive actions

7. Onsite-Offshore Coordination

• Ensure seamless coordination between:
• Onsite team (client-facing)

Offshore delivery teams

• Maintain structured cadence:
• Daily ops calls

Weekly service reviews

Leadership connects

• Enable alignment on priorities, risks, and deliverables

8. Client Feedback & Continuous Improvement

• Capture structured client feedback and expectations
• Drive:
• Automation and productivity initiatives

Service improvements

Innovation adoption

• Translate feedback into actionable improvement plans

9. Compliance & Utilities Domain Governance

• Ensure adherence to:
• Security standards (e.g., NERC/CIP for utilities)

Audit and compliance requirements

• Align delivery with:
• Regulatory standards

Custom er-specific policies

Salary Range: $140,000-$150,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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