Delivery Manager - Facets

Role: Delivery Manager(23870-1)

Location: Seattle WA - Onsite

Duration: 6-12+ Months Contract

Must Have Skills -

Skill 1 - Yrs of Exp - Delivery management

Skill 2 - Yrs of Exp - FACETS

Skill 3 - Yrs of Exp - Project management

Skill 4 - Yrs of Exp - Claims management

About the Role

UST is seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

The ideal candidate will have a proven track record of managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

This role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes.

What You''ll Do

Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.

Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.

Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.

Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.

Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.

Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.

Build trusted relationships with client executives, business leaders, and key stakeholders.

Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.

Lead geographically distributed teams across onshore, offshore, and vendor organizations.

Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.

Drive automation, operational efficiencies, and continuous service improvements across the portfolio.

Support strategic planning, transformation initiatives, and roadmap execution.

Required Qualifications

Experience

15+ years of IT industry experience.

Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.

Proven experience leading development, maintenance, production support, and managed services engagements.

Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.

Experience leading large distributed teams across multiple locations and time zones.

Required Skills

Healthcare Payer & FACETS Expertise

Strong Healthcare Payer domain expertise.

Hands-on experience with the TriZetto FACETS platform and core payer operations.

Solid Understanding Of

Claims Processing

Membership & Enrollment

Billing & Premium Management

Provider Management

Network Management

Experience Managing

Application Development Programs

Production Support Services

AMS and Managed Services Engagements

FACETS Implementation & Upgrade Programs

Digital Transformation Initiatives

Leadership & Delivery Skills

Strong client relationship and stakeholder management skills.

Experience managing outcome-based and SLA-driven service delivery models.

Expertise in delivery governance, operational excellence, financial management, and portfolio management.

Excellent communication, leadership, negotiation, and executive presentation skills.

Experience with Agile, Waterfall, and Hybrid delivery methodologies.

Preferred Qualifications

PMP, PgMP, SAFe, or equivalent project/program management certifications.

ITIL certification and managed services experience.

Experience driving healthcare transformation and modernization initiatives.

Familiarity with tools such as Jira, Azure DevOps, ServiceNow, and reporting platforms.

Key Competencies

Delivery & Portfolio Management

Healthcare Payer Leadership

FACETS Platform Expertise

Operational Excellence

Managed Services Delivery

SLA & Outcome-Based Engagement Management

Financial & Resource Management

Executive Stakeholder Management

Risk & Escalation Management

Strategic Planning & Transformation

Client Relationship Management

Team Leadership & Talent Development

Why Join Us?

Join a leadership team responsible for delivering mission-critical healthcare technology solutions that support millions of members, providers, and healthcare transactions.

This role offers the opportunity to lead strategic FACETS programs, drive large-scale transformation initiatives, and shape the future of healthcare technology delivery within a dynamic and innovative environment.