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Delivery Manager Jobs in Seattle, WA

Delivery Manager

Abacus Service Corporation
  • Seattle, WA
  • Instant Apply
2 days ago

Job Description

Request Information

Request: IT|Delivery Management - Project Manager II
Qty: 1
Candidate Submission Limit Per Supplier: 3
Candidate Submission Limit Per Request: 0
Desired Start Date: 10/5/2026
End Date: 1/31/2027
Hrs/Wk: 40.00
Client Job Description: Delivery Manager
Seattle WA

About the Role

UST is seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

The ideal candidate will have a proven track record of managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

This role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes.

What You'll Do
Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.
Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations.
Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.
Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services.
Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.
Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.
Build trusted relationships with client executives, business leaders, and key stakeholders.
Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.
Lead geographically distributed teams across onshore, offshore, and vendor organizations.
Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.
Drive automation, operational efficiencies, and continuous service improvements across the portfolio.
Support strategic planning, transformation initiatives, and roadmap execution.

Required Qualifications
Experience
15+ years of IT industry experience.
Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations.
Proven experience leading development, maintenance, production support, and managed services engagements.
Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives.
Experience leading large distributed teams across multiple locations and time zones.

Required Skills
Healthcare Payer & FACETS Expertise
Strong Healthcare Payer domain expertise.
Hands-on experience with the TriZetto FACETS platform and core payer operations.
Solid Understanding Of
Claims Processing
Membership & Enrollment
Billing & Premium Management
Provider Management
Network Management
Experience Managing
Application Development Programs
Production Support Services
AMS and Managed Services Engagements
FACETS Implementation & Upgrade Programs
Digital Transformation Initiatives

Leadership & Delivery Skills
Strong client relationship and stakeholder management skills.
Experience managing outcome-based and SLA-driven service delivery models.
Expertise in delivery governance, operational excellence, financial management, and portfolio management.
Excellent communication, leadership, negotiation, and executive presentation skills.
Experience with Agile, Waterfall, and Hybrid delivery methodologies.

Preferred Qualifications
PMP, PgMP, SAFe, or equivalent project/program management certifications.
ITIL certification and managed services experience.
Experience driving healthcare transformation and modernization initiatives.
Familiarity with tools such as Jira, Azure DevOps, ServiceNow, and reporting platforms.

Key Competencies
Delivery & Portfolio Management
Healthcare Payer Leadership
FACETS Platform Expertise
Operational Excellence
Managed Services Delivery
SLA & Outcome-Based Engagement Management
Financial & Resource Management
Executive Stakeholder Management
Risk & Escalation Management
Strategic Planning & Transformation
Client Relationship Management
Team Leadership & Talent Development

Why Join Us?

Join a leadership team responsible for delivering mission-critical healthcare technology solutions that support millions of members, providers, and healthcare transactions.

This role offers the opportunity to lead strategic FACETS programs, drive large-scale transformation initiatives, and shape the future of healthcare technology delivery within a dynamic and innovative environment.

General Information

Job Description: Expectations from this role:
Proficiency:
Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model, by delivering the agreed scope, within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.

Outcomes:
1. Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)
2. Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment
3. Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilization, minimise waste and deliver projects on time, and budget as per the contract and agreed scope, with a high quality result.
4. Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.
5. Define and implement the governance model as per the project needs
6. Plan and implement metrics driven management model and quantitatively assess the project health
7. Orchestrate projects to develop or implement new, internal or externally defined processes to meet identified business needs.
8. Effective implementation of software delivery methodologies and instil customer's confidence
9. Build, manage and nurture high performing teams, providing individual and team mentoring, ensuring high levels of team engagement, and developing capabilities within team, ensuring seamless communication and resolving conflicts
10. Adopt and build software engineering best practices which can be leveraged by other teamsTypical performance measures:
11. Sprint velocity/team productivity
12. Planned schedule vs actual
13. Planned effort vs actual
14. Planned cost vs actual
15. Retention
16. Requirement stability and effectiveness of scope change management
17. Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)
18. Risk management index
19. Adoption of reusable components and artefacts
20. Customer satisfaction
21. Team satisfactionPerformance Areas:

Scope Management
1. Conduct requirements analysis, requirements elicitation, scope control, and scope prioritization based on customer needs and scope change management
2. Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts
3. Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop
4. Manage customers expectations by pre- planning deliverables like wireframes, prototypes, demos, MVPs etc
5. Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

Estimation and Resource Planning
1. Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, assumptions, and defining scope and boundaries
2. Review, validate and negotiate estimates across service lines
3. Conduct resource planning (pyramid, people development) at a project level based on project requirements
4. Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
5. Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs

Project/ Schedule Management
1. Identify and plan the end-end activities required to meet the project acceptance criteria
Plan and manage multiple small/ medium size projects/ modules as defined within UST
2. Identify risks and mitigation strategies and implement the same to manage simple, small or medium size projects/ modules
3. Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan
4. Identify options to fast track the schedule and plans to implement the same
5. Estimate the work, plan and track the activities closely and report the progress on a regular basis

Risk/Issue management
1. Proactively identify any dependencies that might impact the project KPIs, facilitate agreement with dependency owners and closely track them on the plan
2. Identify and closely track the risks in the project and follow escalation path
3. Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact

Stakeholder Management
1. Identify the internal and external stakeholders on the project
2. Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
3. Define the communication plan and implement the same
4. Ensures that stakeholder needs, concerns or complaints are understood and addressed


Test and Defect Management
1. Ensure the test approach is defined and agreed for the project
2. Support system integration testing (functional / technical)
3. Review/mentor team during test execution
4. Support defining the test strategy and scenarios
5. Understand the business impact of defects
6. Prioritize the defects based on their criticality and severity
7. Participate in defect triage meetings
8. Identify and analyse root cause of defects
9. Interpret the results

Configuration Management
1. Ensure and drive the process within the scope of the project
2. Provide information / articulate / demonstrate work during configuration audits and implement corrective action

Software Development Process Tools & Techniques
1. Define/adopt the right tooling strategy for the project
2. Independently guide the team to develop efficient and high-quality work products
3. Meet project goals, ensure process compliance and mentor the team

Governance
1. Create continuous quality improvement plan
2. Define QA processes / plan
3. Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes
4. Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs

Domain / Industry Knowledge
1. Guide team members to conduct research to keep abreast of the key business environment and competitive landscape
2. Understand how the proposed solution meets client requirements
3. Identify the key industry parameters to achieve market sensing

Technology Concepts
1. Understand customer's technology landscape
2. Map business requirements to technology requirements
3. Set expectations with the customer
4. Leverage that knowledge in day-to-day work or upgrading skills of the team
Provide inputs on potential areas of opportunity for UST

Profitability Management
Analyse profitability for project
Create profitability sheet based on resource plan
Modify parameters in the profitability sheet and identify impact on margins
Carry out basic deal pricing
Apply project principles for improving the project profitability

Pricing & Licensing Models
1. Define the pricing models for medium complex projects
2. Conduct estimation for "complex " projects viz. FP / value-based pricing, etc.
2. Understand pricing strategies and business models of relevant products, solutions or associated services
3. Review "simple " proposals

Knowledge Management (KM)
1. Establish a KM plan and platform that can be leveraged by new joiners to the project
2. Establish a platform to enable knowledge sharing among the project team members
3. Ensure that the learnings from the project are contributed to the KM repository
4. Ensure that the organization level KM Platforms (platform and content) is enabled for consumption by the project

Account Management Processes and Tools
Comply with account management activities and drive towards the account management KPIs relevant for the project
Ability to write contracts in a language mitigating potential risks.
Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas, automation, etc

Solution Structuring
1. Present the proposed solution to the customer highlighting the solution benefits and road map to achieve
2. Understand the end in mind and define Win Themes. Carve out simple solution / POC to build confidence in the solution
3. Review the proposal for completeness

Self-Development and Organizational initiatives
1. Review other project artefacts with health assessment
Actively participate in forums like PM forums and share best practices and learnings from own projects
2. Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality
3. Constantly enhance knowledge and implement the same to leverage the best software engineering methodologies, concepts, automation, etc
Team Development
Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
Nurture the innovation potential within the team and harness it to positively impact the project outcomes
Provide feedback and enable the team to perform independently and grow
Identify the career aspirations of the team members and guide/coach them to define a development plan to achieve the same

Skill Examples:
1. Impact and Influence
2. Relationship building
3. Project strategy planning
4. Identify project risks and define action plans to manage
5. Define a project plan by breaking it down into individual project tasks
6. Communicate project progress to all relevant parties reporting on topics such as cost control, schedule achievements, quality control, risk avoidance and changes to project specifications
7. Delegate tasks and manage team member contributions appropriately
8. Manage external, contracted resources to achieve project objectives
9. Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities
10. Assess the project heath using quantitative measures and change the course of action as needed
11. Conflict management within the team and with external stakeholders
12. Collaborate with different techno-functional teams within own and customer organization to ensure the right standards and practices are implementedKnowledge Examples:
1. A project methodology, including approaches to define project steps and tools to set up action plans
2. Technologies to be implemented within the project
3. Company business strategy and business processes
4. Development and compliance with financial plans and budgets
5. IPR principles and regulation
6. Structured project management methodologies (e.g. agile techniques)
7. Estimation techniques
8. Metrics analysis and quantitative management
9. Root cause analysis
10. People management including goal setting, growth aspects and coaching
11. Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards
Comments for Suppliers:
Additional Skills: FACETS,Project Management,Jira,Agile

Notes
Beeline Notes
Mandatory Areas
Must Have Skills
Skill 1 Yrs of Exp Delivery management
Skill 2 Yrs of Exp FACETS
Skill 3 Yrs of Exp Project management
Skill 4 Yrs of Exp - Claims management

Good To have Skills
Skill 1 Yrs of Exp Jira
Skill 2 Yrs of Exp
Skill 3 Yrs of Exp
Skill 4 Yrs of Exp -

Mandatory if Applicable
Domain Experience (If any ) Healthcare
Must have Certifications
Prior UST experience Y/N
If Yes provide dates , details of account/project

Location -
Onsite Requirement - Y
Number of days onsite -
If Onsite Office Address Seattle WA

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Numbers & Facts

LocationSeattle, WA

Skills

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  • Wireframesunmatched
  • Writing Skillsunmatched

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