TheSemiBusiness Development teamisadvancingTeslas mission of accelerating the transition to sustainable energythrough the deployment of Class 8 trucksat scaleand innovative business modelsto support those deliveries.
As aDelivery OperationsManageron theTeslaSemi team you will play a critical part inbuilding and defining ourvehicledeliverystrategy. Responsibilities include scoping and defining business requirements forthe legal saleanddelivery of the Tesla Semi order operations customer pre-deliveryrequirementsconfirm customer location asset ownershiplienholder details schedulingmeetingrequirements to be eligible for incentives if applicable upfitting registration operationsandwork with internalsoftwarepartners todefine the customer journey and the toolsrequired to execute on it. Additionallyyou will collaboratewith serviceproductionandlogisticsteamsto drive solutions that enable deliveries of the Tesla Semi at scale across North America. To meet the goals for this role you will need to be highly motivated with exceptional management and organizational skills. Demonstrated evidence of exceptional abilityin program-management isrequired as this role requiresdaily management cross-functionally across various workstreams to ensure success. Additionally criticalthinking and sound judgement under pressureis required. Finally we are revolutionizing the world with this product bringing high motivation and excitement is a must.
Defineand executeourvehicledelivery strategyacross North Americaforthe Tesla SemiSupport and trackdeliverables acrossTeslasvehiclechargingpolicy financelogistics and serviceteams toroll outnew processes and technologies that will enable a seamless customer delivery experience.
Prepare executive materialstofacilitatekey business decisionsincluding expansion of new delivery operations as Tesla enters new markets.
Defineabest-in-classcustomer journeybyensuring customer readiness coordinating withlogisticsto prepare vehicles for shipment and deliverycomplying withall legal requirements todeliverand recognize revenueidentifyingprocess gaps in existing systems andbuildingdashboards to track delivery KPIs.
Operationalize customer education strategies for successful customer onboarding.
Defineabest-in-classcustomer journeybyensuring customer readiness coordinating withlogisticsto prepare vehicles for shipment and deliverycomplying withall legal requirements todeliverand recognize revenueidentifyingprocess gaps in existing systems andbuildingdashboards to track delivery KPIs.
Operationalize customer education strategies for successful customer onboarding.
Degree in Business Finance Analytics or a related field or equivalent experience
Experienceas a Program Manager with abusiness operationsscope of work
Experience withdefining requirement sets and articulating customer journey
Ability to be resourceful and autonomously drive solutions in ambiguous problem spaces
Excellent interpersonal communication and collaboration skills
Experience working in a fast-paced environment on several different projects
Ideallyanunderstandingofheavy-duty trucking and customer needs
Benefits
Along with competitive pay as a full-time Tesla employee you are eligible for the following benefits at day 1 of hire
Medical plans > plan options with 0 payroll deduction
Family-building fertility adoption and surrogacy benefits
Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
Company Paid Health Savings Accounts HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts FSA
401k with employer match Employee Stock Purchase Plans and other financial benefits
Company paid Basic Life AD&D Short-term and long-term disability insurance 90 day waiting period
Employee Assistance Program
Sick and Vacation time Flex time for salary positions Accrued hours for Hourly positions and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation104000 - 204000annual salary cash and stock awards benefitsPay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.