Benefits:- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Summary:The Delivery Operations Supervisor oversees the daily workflow, performance, and development of the Delivery Coordinators I through III. This position ensures that all delivery related documentation, communication, scheduling, billing, credits, damage cases, and system entries are completed accurately and in alignment with company standards. The Delivery Operations Supervisor is responsible for maintaining consistent processes, removing workflow barriers, resolving escalated issues, and supporting both customers and field teams. This role requires strong leadership, operational understanding, and the ability to maintain a structured, organized, and collaborative delivery operation.
Essential Duties: · Supervise and support Coordinators I through III in daily tasks and workflow
· Provide coaching, guidance, and clarification of procedures as questions arise
· Assign tasks, balance workload, and monitor accuracy across the delivery operations
· Oversee delivery related documentation including scheduling updates, Dispatch Track entries, billing accuracy, credit memos and damage cases
· Create, maintain, and update standard operating procedures for all delivery operations functions to ensure consistency and accuracy.
· Ensure all service orders, notes, and documentation are complete and properly recorded
· Assist with escalated customer concerns requiring higher level review
· Communicate effectively with stores, sales, dispatch, drivers, subcontractors, and leadership
· Support Coordinator I during high call volume by providing overflow assistance
· Review and support damage cases involving property, product, refunds, and insurance claims
· Oversee credit memos, receivables, and chargeback processes handled by Coordinator IV
· Ensure accurate and timely billing, invoicing, and audit work completed by Coordinator III
· Support training and cross training efforts across all coordinator levels
· Monitor recurring issues, documentation gaps, or workflow delays and adjust processes as needed
· Partner with management on operational updates, quality concerns, or process improvements
· Communicate and coordinate with the Fleet Manager regarding driver assignments, vehicle availability, and daily or short-term adjustments to ensure routes, staffing, and deliveries remain efficient and on schedule
· Maintain confidential and professional handling of all sensitive information
· Any other duties as assigned
Qualifications: · Previous experience in delivery operations, logistics, service management, or office leadership preferred
· Strong understanding of delivery workflows and documentation requirements
· Ability to supervise and guide multiple coordinator levels
· Strong communication skills with the ability to address escalations professionally
· High attention to detail, accuracy, and follow through
· Ability to stay organized and manage multiple priorities in a fast paced environment
· Proficient computer skills and ability to learn internal systems
Physical Requirements: · Ability to sit at a computer for extended periods of time
· Ability to speak on the phone for long durations
· Ability to lift up to thirty pounds if needed for filing materials.
Work Environment: · Office Setting
· Fast-paced Service Department
· Frequent interactions with technicians, dispatchers, parts coordinators, and leadership.