DELTA DENTAL: Revenue Cycle Management Principal Trainer

Role description

Principal trainers (PT) work with the application coordinators, application managers and clinical/business operations to develop and maintain the training program for the roles in their application. PTs for applications that train clinicians also work with specialty champions and nurse champions. As a Revenue Cycle Management Principal Trainer, you will be responsible for developing training curriculum, perform professional billing workflows and provide initial and ongoing training to staff.

Responsibilities

• Developing rolebased training content, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office)
• Designing, developing and maintaining instructional materials
• Maintaining policy and procedure documentation
• Incorporating feedback from others into existing training and training administration procedures
• Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions
• Assisting with building and testing of training environments, and providing support and troubleshooting issues
• Collaborating with other trainers by cofacilitating classroom instruction and assisting with exercises as needed
• Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session
• Presenting information verbally and in writing in a clear and easytounderstand manner
• Following up with trainees outside of the classroom to offer additional support
• Serving as an expert educator to internal staff
• Training and credentialing additional classroom trainers as needed
• Training staff and end users by teaching technical topics as needed
• Managing projects by prioritizing projects and by creating and adhering to timelines